Belmond El Encanto

800 Alvarado Place | Santa Barbara, CA 93103  [SEE MAP]Santa Barbara, CA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

Lovely hotel, pool service a big miss

Sep 14th, 2019

Overall great time for our second stay at this hotel. Beautiful, spacious, well-appointed quiet room. Eating breakfast on the restaurant patio each morning is a treat - food and service are both very good. Excellent massages at the spa and while spa locker room is small it was tidy. The pool service was terrible! At a nice hotel with a “statement” pool you’d expect the same level of service as the restaurant- someone to welcome you, get you situated, checking in on you for food/drink orders. Instead, no one even showed up until 10am (meaning no fresh towels), only one person on staff for at least an hour (meaning no one coming by to take our order) and then even when they had two people still no one helped us. We ended up ordering lunch from DoorDash and eating it at our lounge chairs. Still no one even came by. We were at the pool for three hours and probably would have spent close to $100 if they had only offered to help us. At one point I flagged a woman down to place a drink order. Later it took my husband going up twice to the bar area to get our check so we could leave. Only other miss was the steam rooms in both spa lockers weren’t working. Somewhat of a disappointment given hotel doesn’t have a jacuzzi and thought that would be the kind of thing they’d get fixed ASAP. We still love the hotel and Santa Barbara, but hope when we come next the pool service will be better and spa will be 100% up and running. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Lovely stay.

Sep 13th, 2019

Visited the hotel for four days and attended a wedding on one of the evenings. Everything about this venue was just perfect.My wife and I have travelled extensively and would definitely mark the Belmond El Encanto as one of the best !!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best service you’ll ever get

Sep 13th, 2019

I’ve never been to a hotel like this. It looks historical from outside but inside is updated and trendy. The service from every single employee is top notch. They literally go out of their way for you. The hotel room was so cozy yet beautiful. The details are everything! The bathroom has heated floors which was so cool. The food was amazing and delicious. The hotel property is stunning. The view is incredible. The pool is so fun, you could spend all day there. You must go! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

She's Getting Tired

Sep 11th, 2019

Belmond El Encanto is always a beautiful spot but management & staff are letting this place slip. The grounds and landscaping are not well kept, the pool area was not cleaned nightly and often saw our newspapers and magazines left on the ground the next morning, many areas need paint, the spa steam room was down in the mens room spa and the balcony in our room was so small, you had to walk back in the room to change your mind...but seriously, only room for 1 person and standing room only? Whats the point.....after leaving we simply left and went down to the Rosewood Miramar.. It's less about $Price and more about experience, don't ruin your exceptional location and history TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Always relaxing!

Sep 8th, 2019

Most rooms have wonderful views of the Ocean, Gardens or Hills. Very comfortable beds . The pools is spot on and the neighborhood is great for morning walks to get your 2 miles in before breakfast. Very quiet setting up on the hill above Santa Barbara, yet a stones throw away from Montecito . TRIPADVISOR.COM USER 

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