Bernardus Lodge & Spa

415 W Carmel Valley Rd | Carmel Valley, CA 93924  [SEE MAP]Carmel Valley, CA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Amazing attention to detail and Covid compliant.

Nov 18th, 2020

I had booked a stay at Bernardus pre-Covid and almost cancelled, but so glad I didn't. The resort itself is stunning, the grounds peaceful, the staff on-point, professional but friendly and kind, and the amenities plentiful and luxurious. What impressed me most, though, was everything they did to ensure that guests were safe. From contactless check-in and (DELICIOUS) room service delivery (take their wine suggestions seriously, people - WOW) to temperature check stations, hand-sanitizer and everyone wearing masks - a trip I nearly cancelled turned out to be a safe haven and definitely the highlight of a pandemic-based 2020. I'm so glad I went and cannot wait to go back. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great stay

Nov 12th, 2020

Beautiful property with astonishing pools and amazing service. It was our first time here and we were pleased, everyone was really nice and respectful. The property had very outstanding vineyards that I've never seen before. Would definitely stay again! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Disappointed by Great Property

Nov 10th, 2020

This was our 5th or 6th stay at Bernardus Lodge. Combined birthday & anniversary gift to each other. All previous stays were outstanding, so hate to write a bad review....BUT... First, everything pretty much closed... Favorite infinity pool overlooking mountains closed. Hottub closed... Great bar area closed..... Masks everywhere and $100.00 fine in Monterey Country for no mask in public. And sure...COVID rules and safety... BUT, all these closures and sitting outside in restaurant needs to be clearly communicated upfront when booking, not when you are at the front desk. A four star hotel with most services shut or diminished is not worth paying for. Also, we ordered room service several times because of stringent public space rules and every time we ordered the delivery was wrong or missing food ordered. Come on, you have to get room service right!! Will say food generally was outstanding and staff was fine.... just need to admit that you cannot operate to high standards presently. Not worth the price at the moment and we won't go back under draconian Monterey County rules. Wish the property luck and hope they can succeed. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Amazing Stay!

Nov 9th, 2020

This place is beautiful and the service was excellent. We had such a peaceful birthday weekend here. We stayed in the Santa Lucia King on the second floor. The room was gorgeous, complete with fireplace and heated bathroom floors (which I never knew I needed). The staff was wonderful. Everything we requested was brought to our room within minutes. The staff at the restaurant was great, and My husband had a wonderful massage at the spa. About 50 min from Big Sur and 20 min from Monterey. We did both and loved coming back to our beautiful, cozy room. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Hidden Gem

Nov 8th, 2020

I booked Bernardus Lodge for a family trip and wasn't sure what to expect. We were very impressed with the location, rooms, and food. Both the Santa Lucia Luxury and Vineyard villa suite were very nice and clean. There are some snacks and wine that are provided in the rooms that we're great. The grounds are beautiful and the wine is amazing. Very close drive to Carmel by the Sea and can't wait to stay here again soon. TRIPADVISOR.COM USER 

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