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at the Best Western East Towne Suites
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May 24th, 2020
I spent 3 nights in this BW during the COVID crisis. Pros: --Very comfy bed; I slept great, especially after the long drive to get there. --Good hot shower. --They gave me a newly redecorated room which was clean. --Decent price; I saw low occupancy during the COVID pandemic at many hotels which helps to drive prices down. --Plenty of parking as very few people were staying there. --I could open the windows & let fresh air in; this seems pretty rare with hotels these days. Cons: --Despite being told I was getting a newly decorated room, it wasn't finished. It had no couch & artwork was missing. Phone & several other appliances were not plugged in & it seemed there weren't enough outlets for the room. I told front desk about the lack of phone cord & it not working 3 times & they did nothing to fix it. --They were doing construction at the hotel when I arrived & there was no mention of this on their website or when I called BW's 800 number to book a room. In fact the website only gave me the option of a non-refundable reservation, presumably because they wanted guests to book & only find out about the hotel construction work after they arrived, then not be able to cancel. So I called to make a refundable reservation. Very deceptive. --Grab & go breakfast was very meagre. Yes, I know this is what hotels are doing during the crisis but this was pretty pathetic. --Hotel looks like a psych hospital from the outside: very drab. Maybe the construction will fix this. --Corridors smelt of cigarette smoke, probably from the construction guys. I suggest waiting for the construction work to finish before staying there. TRIPADVISOR.COM USER
Apr 5th, 2020
several food choices close by. Nice rooms. Hotel is renovating right now. Easy off and on the interstate. Definitely worth the price. Even during the virus pandemic they were open and ready to accommodate. TRIPADVISOR.COM USER
Mr. & Mrs. G stay
Feb 8th, 2020
very good stay, clean rooms and very good water pressure, best I've had in Madison area, breakfast was a lot of variety and very good. Had a free daily newspaper and the internet was very nice. Hot tub and pool were excellent and nice looking. TRIPADVISOR.COM USER
Light construction going on
Feb 5th, 2020
There is light maintenance going on to update a few things but is to be expected if they want to continue with what they have to offer. Nice hot tub pool. Breakfast was very pleasant. Kitchen is clean. If you chose to there is snacks and a small selection of beer and alcohol. Locked outer doors for safety. Computer in lobby for use. Printer included. Ice machines. Pop machines. Clean beds. mold free bath tubes. Clean bathrooms. Was just certainly more pleasant than I've reserved and walked into by surprise at other hotels. TRIPADVISOR.COM USER
Feb 2nd, 2020
Stopped here on way to Florida Jan 28,2020. Parking lot was icy so you had to watch step. Curtain had something on it that looked like it could be a food product. Took picture & front desk took a picture of our picture but didn’t check it out. There was also something on wall near bed. Worst Best Western we have stayed in. Will not stay here again. TRIPADVISOR.COM USER
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