Best Western Grant Park Hotel

1100 S Michigan Ave | Chicago, IL 60605-2308  [SEE MAP]Chicago, IL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Ghetto

Aug 4th, 2020

Random people and staff standing outside and hanging outside the front entrance of the hotel when I arrived and throughout the day. Made me very uncomfortable. This was not a good look for this hotel. I definitely wouldn't stay here again TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Elevator Breaks Down Often

Jul 5th, 2020

Elevator broke down on our 2nd night (this happens often according to note on elevator) and we had to walk up 14 flights of stairs...too hot for that crap. Front desk is very helpful and informative. Great location. Everything you need is within a 3 block radius. There's also a great skateboard park nearby. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Very bad

May 24th, 2020

The cleanliness was not what I expected. There were bugs and ants. And in corners of beds it is not clean. All sorts of old wrappers from other peoples stay. We got a dirty towel and the sheets didn’t looked changed. Tabletops looked dirty as well. Please do better! It’s the pandemic!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

More than welcoming during the COVID-19 outbreak

Mar 20th, 2020

Great service and staff. Despite the corona-virus hysteria they provided exemplary service and a stellar price. King bed was comfy and room neat and cozy. Hopefully the outbreak dies down but this hotel is certainly a must-go if you're in need of a place to stay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Guest Service Agent

Mar 3rd, 2020

My experience at this hotel was amazing. I am very thankful for our guest service agent, Vivian, for working with me to get a room and work through my situation. I was having problems at another hotel but this Best Western was fast and helpful. Vivian was incredibly professional and made our visit much smoother. Thank you again. TRIPADVISOR.COM USER 

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