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at the Best Western Grant Park Hotel
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Elevator and rude night staff
Jan 2nd, 2021
I have a five night stay in this hotel it’s been two days been stuck in the elevator twice I went to inform the front desk about the elevator being stuck the lady at the front desk told me very rudely try not to get stuck 3:53 am Saturday TRIPADVISOR.COM USER
Noisy Noisy Noisy
Dec 14th, 2020
Don't get the king suite as it surrounds the elevator shaft...noise all night. Dog park on south side in courtyard for Apartment neighbors...noise all night. Single pane glass provides no insulation from sounds of the alley...noise and wind whistling through crack all night. And to put icing on the cake Dirty bathroom floors. I'm running out of room. 2 stars because of nice staff but that's it! TRIPADVISOR.COM USER
Dec 11th, 2020
The room was very comfortable the only thing i had a problem with is the coffee maker wasn't clean but the stay was very nice and helpful. Parking is 30-45 dollar a day to park in downtown Chicago but front desk was very helpful with telling me the rates and how i can get free overnight parking. TRIPADVISOR.COM USER
Nov 17th, 2020
I saw 2 roaches. If you see two how many are you not seeing? This hotel is in a great location so if you don’t mind roaches this is the place for you. I will find a different hotel next time. There is no in/out parking even though the website says there is. TRIPADVISOR.COM USER
Oct 28th, 2020
Arriving early on a Saturday to stay for the weekend and explore the city, I was told they cannot hold my bag until check-in, citing covid precautions. Which I don't see why it would be the case, and it meant that I had to carry my bag with me throughout while I was out and about. When I checked in, I asked about the possibility of a late checkout the next day. They told me to ask in the morning as they allocate those on a first-come first-serve basis. They said to come by 7am. Next morning, I go to the front desk at 6:20 and am told that they already have given out all possible late checkouts. They could have at least considered my request or remembered my request from the previous day. Otherwise, good location, right by Grant Park. Still, the experience makes me unlikely to come back. TRIPADVISOR.COM USER
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