Best Western Horizon Inn

1154 E Barnett Rd | Medford, OR 97504-8221  [SEE MAP]Medford, OR  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Best Western’s are a family place

Feb 4th, 2021

Best Westerns are family oriented and are priced to support your wallet. The staff is friendly and are willing to do anything to umake your stay better. The beds are comfortable and they give you extra pillows. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great Value

Jan 3rd, 2021

Pretty nice room for a great price. Very clean, with a kitchenette nice little sofa so not forced to sit on the bed, everything was in working order and tastefully decorated. I would definitely stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

BW nice rooms & good value

Dec 26th, 2020

The Wife was very happy with the room, primarily with the modern decor and space at the end of a two week trip. Quiet room as well, though smokers downstairs did leak a bit into the room. Straightforward temp control on the wall unit. And C-H-E-E-P, cheap for the area and compared with the past stays here. This is strongly recommended. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Kicked out "accidentally," concerns regarding racial profiling

Dec 3rd, 2020

I stayed here for a work trip with the Oregon Department of Forestry. I returned to my room one night to find all of my things missing and the room cleaned. To make a very long story short, the hotel mixed me up with a group of people there with the Oregon Human Development Corporation and failed to follow multiple policies and procedures before emptying my room (myself and my employer were never contacted- the night shift thought my key card just didn't work and kept rekeying it). All of my things had been thrown into plastic bags or haphazardly into my suitcase. My cosmetics were ruined, my Kindle was damaged, and several items that were going to be returned had the boxes thrown out so I couldn't return them. I was left with no room, away from home, and 10pm at night and the general manager who contacted me has never followed through even though I emailed her as she asked. I am in the process of escalating the issue with Best Western, but am left feeling disgusted at the way this whole situation has been handled. As far as the profiling, it has been pointed out to me that because my last name is Ramos and the Oregon Human Development Corporation serves farmworkers and disadvantaged Oregonians that the staff just assumed I was part of the group that checked out with the OHDC. The staff of course denies this, but their stories don't add up. I will never stay in this hotel again- I'd rather sleep in my car. I've never been treated so poorly, had my privacy so grossly violated, or received such poor customer service resolution. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Nice room, friendly staff

Nov 25th, 2020

Room was nice, staff was helpful. I do feel the dog area could be better maintained. There was trash all over the place in the "park" and very little light. It was a little sketchy to walk the dogs in the dark. Some maintenance and lights would make a world of difference. TRIPADVISOR.COM USER 

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