Best Western Inn

126 Plymouth St | Santa Cruz, CA 95060-2932  [SEE MAP]Santa Cruz, CA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Housekeeper calls all the shots here!

Aug 9th, 2020

I was horrified when I was charged $90 for a two inch stain on the bottom fitted sheet. My final printout of my itinerary showed I spent $560 at Best Western for the suite I rented. Also I’m a high ranking rewards member. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

My Birthday Retreat

Aug 6th, 2020

I treated myself to a trip on my birthday. This was a good place to stay, close to the Santa Cruz Beach Boardwalk (my main destination). The room was clean and comfortable. The only problem I had was hauling my wheeled suitcase up and down the stairs, but that would not deter me from visiting again in the future. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Sad

May 25th, 2020

Literally the worst customer service i have ever experienced. Constant rudeness & attitude from staff. Super disappointed. “Managers” extremely unprofessional definitely will never stay at this hotel again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great hotel for the price

Jan 28th, 2020

Hotel has decent location easy to get to all the attractions. Rooms were clean. We were on a family vacation so wetook advantage for it being near grocery stores and used the microwave to help keep cost down on food. But there were several good options near by. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Family Christmas/ Sonoma

Jan 13th, 2020

Went to see various sites on our own after family gathering. Found BW-Santa Cruz upon exiting The Mystery Spot. Got a suite for a great price! Manager (a) provided great info/service abt various nearby services, and (b) looks like david Duchovny. He has a great sense of humor as well. TRIPADVISOR.COM USER 

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