Best Western Lehigh Valley Hotel & Conference Center

300 Gateway Drive | Bethlehem, PA 18017-9076  [SEE MAP]Bethlehem, PA  [SEE ADDRESS]
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Courtesy of Best Western Lehigh Valley Hotel & Conference Center

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Guest Reviews

TripAdvisor Traveler Rating 2

Volleyball tournament

Feb 16th, 2020

I was disappointed when we arrived at 2:20 after our tournament was over for the day and could not check in. However, I understood we were early and was told to come back at 4pm at check in time since they were booked solid. We came back at 4:10 only to find a huge line waiting to check in as well as a wedding party heading to the ballroom. We realized a big part of the wait was another whole volleyball team as this weekend was a huge tourney in the Lehigh Valley and most hotels were booked. We waited in line for 20 minutes with only 2 desk attendants working only to be told our room still was not ready. No reason was given other than they were waiting on clean sheets. I then cancelled dinner reservations since we had no way to get showered and changed. We were told I would receive a phone call when the room was ready. We left and went to a more casual place for dinner. At 6:15 I still had heard nothing so called the hotel and asked about the room. I was told they had a room ready. 5 minutes later I received a call from someone else at the desk that the room was ready so I guess that person did not know I called. So we finished dinner and headed back to the hotel to check in. The room was adequate and clean. But to not be able to check in more than 2 hours after the 4pm check in time is unacceptable. I was not even offered an apology. It was clear the hotel was either understaffed or unprepared to handle a fully booked hotel in addition to a wedding. I don’t think I would stay there again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

HVAC inadequate, restaurant terrible

Feb 2nd, 2020

The HVAC system overheated the room, even after "engineer" tried to adjust it., and it was so noisyt I basically was awake all night. Free breakfast was good, but dinner in the hotel restaurant was completely unsatisfactory. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A go to place!

Jan 31st, 2020

Driving to Florida from Canada, this is always our first stop. We enjoy the quality of the service and the rooms. Great breakfast and Wegman’s is a close walk to get our hot food, snacks. Easy to get to the interstate. We’ll be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect stay

Jan 31st, 2020

We have stayed here before and because of our previous outstanding experiences we booked this Best Western again. And we will continue to do so. Keep up the fine work. The location fit our needs right on the money. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not a bad value

Jan 26th, 2020

The rooms are fine, renovated and clean, but the hallways are old and do not smell good. Also, their pool is outside, they let you go to the hotel next to it to use an inside pool, but it is a hussle. It is not a bad value for the price TRIPADVISOR.COM USER 

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