Best Western Lehigh Valley Hotel & Conference Center

300 Gateway Drive | Bethlehem, PA 18017-9076  [SEE MAP]Bethlehem, PA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Fantastic Staff

Sep 19th, 2020

One of the friendliest staff you will find in the Lehigh valley! I always enjoy my time here!!!!! Food is also excellent and comes out in a timely manner! Be sure to check out the bar as well for some amazing drinks! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Stay

Sep 17th, 2020

The rooms were recently renovated, very clean and look great! They have a restaurant in the hotel and the food is delicious. The front desk and the staff at this hotel are very accommodating and pleasant. This hotel is 3 miles from the Lehigh Valley airport and is great for business traveling. Mr. James DiCara the General Manager of this hotel is doing a wonderful job. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Disappointing

Aug 10th, 2020

Used to be very good. Renovations finished but only 1/2 done. Bedroom very nice but Mold and rust around tub and on walls in bathroom. nothing redone in bathroom at all. Staff still very good. probably will not go back. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Terrible

Aug 1st, 2020

Room and bedding smelled like an ashtray (non smoking room). Hallways and courtyard were full of trash. Food was left in the mini fridge - what I hope was chocolate smeared on the floor. Parking lots full of signs warning not to leave valuables in car and hotel has no liability for break ins. Hallway smelled like pot. I’m no stranger to roach motels and I’m fine staying in one if that’s what I know I’m getting. Felt like I way overpaid for what I got. Wouldn’t pay more than $70/night for the stay I had - would expect more like $55. Actually paid $110 plus taxes and fees. Rip off. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Questionable at best

Jul 26th, 2020

We booked this hotel to be with our team for a baseball tournament. Many other softball and baseball teams were here as well. The receptionist was very friendly, but overwhelmed as he was the only one registering guests on Friday night. The hotel is old and run down. The hallway continuously smelled of marijuana and cigarette smoke. Did not matter the time of night/morning. I believe they were short staffed in general. We waited over 1/2 hour for a maintenance worker to fix our chirping smoke detector that was going off when we immediately entered the room. We had 2 towels in the room for the 4 of us. We asked for 2 more that took quite a long time. The second night we tried the front desk again. Phone rang and rang and rang for quite a long time. Finally I hung up and called back later, I asked for more toilet paper as no one entered our room between Friday/Saturday (I believe due to COVID). We again asked for more towels and we were told they were being dried and would be down shortly. We gave up on towels at 10:30 pm. Sunday morning we called for towel at 6:30 am - was told they only had swim towels available and that housekeeping doesn't report until 8:30 am so no one could get us towels. Breakfast in a bag to go was a water bottle, piece of fruit, granola bar, and a muffin. Cute messages were written on them for the teams. Hallways were loud with non baseball/softball teams and lots of partying in the parking lot. Spend your money at the Hampton Inn next door. Not work the hassle and sketchiness of this hotel. TRIPADVISOR.COM USER 

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