Best Western Patriots Point

259 McGrath Darby Blvd | Mount Pleasant, SC 29464-2983  [SEE MAP]Mount Pleasant, SC  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

As pleasant as COVID can be

Apr 18th, 2020

A 2 night stay for medical procedure, hotel was clean and staff social distanced. Minimal services available due to the virus. Breakfast was Grab n Go, fruit, muffin, bottle of water. Great location within walking distance to shopping center. I will return again when back in Charleston. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great clean hotel, friendly staff.

Mar 20th, 2020

My mother and I stayed at your hotel 3/10-3/13/2020. The hotel was very clean. The staff were very helpful and friendly. We enjoyed complimentary breakfast every morning. This is a 100% smoke free hotel, however a previous guest had smoked in what was our room. I went to the front desk and explained I would need a different room because my mother was on oxygen. Without hesitation they gave us another room and apologized. Not fault of their's. It was greatly appreciated and we really enjoyed our stay while visiting Charleston, SC TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

2 thumbs down customer service

Mar 10th, 2020

Me & my sister booked same day, in the same house, at the same time (exact same room accommodations). Both needed to cancel (traveling together) due to traveling w/ an immune compromised child. She was able to cancel w/out question. I call to cancel & they are charging me cancelation fees-which it is what it is (could have some understating, compassion, & courtesy-as I was told it is at the discretion of the individual hotel on what fee they charge vs wave, but I get “policies”), when asked why one reservation had fees and one didn’t (b/c I don’t work in this industry, didn’t have a clue), customer service at desk treated me like I was an idiot. We travel multiple times a year, never will we use Best Western again! A little common courtesy & understanding is all it would have taken to keep a customer. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good value

Feb 26th, 2020

Overall, the hotel and room were very clean and nice. The breakfast was passable, with enough variety to not eat the same thing every morning, and nice extended hours so you didn't have to rush out of bed to make it. The service was very accommodating and friendly. Great location close to downtown with several restaurants and a grocery store in walking distance. The only issue we had was with the beds, which were soft, extremely bouncy and squeaky, which was hard for us since we are used to firm memory foam mattresses. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Horrible Customer Service

Feb 18th, 2020

First off if I could I would rate this location at least negative 5 stars. We booked a reservation for 2 nights and had to cancel 8 days prior to our check-in due to a family emergency. I fully understand their cancellation policy is to charge 1 night plus any taxes and fees for cancelling within 30 days of arrival. I contacted the hotel and Best Western customer service to request having this fee applied as a deposit on a later booking date and they absolutely refused to allow it. Obviously they’re fine with just outright taking people’s money. Bottom line: DO NOT STAY AT BEST WESTERN PATRIOTS POINT. TRIPADVISOR.COM USER 

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