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at the Best Western Plus Fresno Inn
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Getting closer to normal after a year of COVID Chaos
Apr 5th, 2021
After more than a year of COVID-induced departure from normal operations, this property is slowly beginning to return to a more normal routine. But still lacking in a number of ways. It was almost 10 months before they figured out how to provide some breakfast items other than "Grab n Go" bags. Bath towels have been reduced from three to two upon check in, closets have only three or four hangers, and room service only happens, maybe, every three days, even when you hang the "Make Up Room" tag on the door. Yet with all these reductions in service, there has been no change in the price of rooms. I've been staying at this location a number of times per year since 2013. Things used to be much better in the past. TRIPADVISOR.COM USER
Cozy Hotel with Super Friendly Staff!
Feb 7th, 2021
I stay at this hotel regularly as I have older relatives in Fresno. The staff members are really friendly and welcoming. Smallish property with one electric car charging station that is almost always available. Most rooms have a separate sitting area with a sofa bed. Great for kids! High quality personal amenities, mini-fridge and coffeemaker (not Keurig). Comfortable bedding. Good selection for grab & go COVID breakfast: oatmeal packets, individually wrapped muffins, mini water bottles, mini yogurt, microwaveable breakfast burrito, fresh fruit, individual cereal bowls, milk, coffee, tea. Some street noise but doesn’t bother me. I always look forward to staying here! TRIPADVISOR.COM USER
COVID has taken this property downhill
Nov 20th, 2020
I have been staying at this hotel frequently since 2013. Although much needed renovation has been taking place here over the past several months -- lobby floor replaced with tile, new carpeting in hallways, new exterior paint -- the level of service inside the hotel has declined markedly since the middle of March 2020. No more breakfast (which was already beginning to decline in quality again), fitness room closed, no housekeeping on a daily basis until you AFTER you check out. Pathetic. Worst of all, the rates have not declined with the decline in service and amenities. I am here for four or more nights almost every month when I am at work in my Fresno office down the street (my company pays the bill, otherwise I would consider staying elsewhere). TRIPADVISOR.COM USER
Hide a bed unfit for human use
Nov 15th, 2020
The hide a bed mattress was so dirty we could not use it. The hotel told us they had no additional ones to exchange with. We were extremely upset with this hotel as we use Best Western a lot and have usually had a fabulous experience with them TRIPADVISOR.COM USER
2 Night Stay
Jul 17th, 2020
I’m a Platinum Best Western Rewards member as well as Gold member of Hotels.com since 2015. The staff working were very friendly and professional including the maintenance man. I won’t give 5 stars based on the fact that the room was 85° when I walked in and it took 8 hours to drop it to 75°. The AC isn’t near the beds like other hotels but instead more towards the corner with air flow hitting the TV area. I noticed the TV and mini refrigerator were not working so the maintenance man eventually brought me a new fridge and fixed a loose cord in the rear of the TV. The rooms are a bit dated and the sink sits outside the restroom. Beds were more on the firm side but comfortable even though they lightly squeaked. Not a fan of the tiny square pillows that pancake which all Best Western’s use. The laundry room on the third floor is very convenient and there are vending machines (cash only). I love the layout of the halls! Small pool outside the entrance was open. Parking lot is a bit small and I don’t recommend parking behind the hotel in the separate detached lot near the court. This was just a 2 night stay. TRIPADVISOR.COM USER
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