Best Western Plus Gen X Inn

1177 Madison Avenue | Memphis, TN 38104-2202  [SEE MAP]Memphis, TN  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 2

Overpriced Hotel In Bad Area

Sep 21st, 2020

I stayed at 5 hotels on my trip. This hotel was the most expensive at $114 for a king bed. The other hotels that I stayed at were Hampton Inns, which were much more upscale that this hotel, yet I paid less for their rooms. Also on the morning we left (and we left early), there were only 5 other cars in the parking lot. Since the hotel was not full they should have been offering better pricing. It appeared that my room had not been sanitized for COVID-19. We found a dusty area behind the TV but easily accessible. This is an older older so the furniture is not up to date. However the furnishing were adequate. Also the room size was adequate and there was adequate space for our belongings. This hotel is in a bad area. There were homeless people a about 2 blocks from the hotel. We had picked out a place to eat that was nearby. When we got to the place, it had burglar bars on the door. The place was closed so we never got to see inside. We then drove in the other direction (still on the street that the hotel was located on). We drove several miles and couldn't find any restaurants. Our route took us into downtown and all we saw were boarded up buildings. On a positive note, both the receptionists from when we checked in and from when we checked out were very nice & helpful. Also the breakfast was nice. We had choices of muffins, sausage biscuits, & yogurt. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1


Jul 29th, 2020

Sorry sorry sorry I am thoroughly ticked off....supposedly downtown and a plus location....only on very outskirts of town not downtown at all and I was staying specifically for my daughter...rooms are no where near full but we could not get a checkout for 12 he was insistent and rude about 11would not give me a baby bed or even extra blankets breakfast was sorry room looks like a motel 6 and there are no charging I know I have high standards blah blah blah I should have known and just went to Peabody!! I guess on a good note the room was clean so that's something at least TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Maybe it was Memphis

Jun 29th, 2020

Good stay overall. Very helpful and friendly staff, clean rooms, decent location (5 min drive to Beale St). Breakfast was sub-par, but to no fault of the hotels (Covid-19=BLAH). If coming back to Memphis, we would most likely return here. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Avoid this place

Jun 23rd, 2020

Place had roaches in the rooms, homeless in the lobby, coffeemaker in room was inop, and ac didn't work properly. I sent an email to Best Western customer service and have yet to hear anything in over a week, but boy they charged me for it. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Bathroom wasn't clean and no breakfast

May 14th, 2020

Our bathroom still had a dirty washrag in the shower and was clearly not cleaned. We were given a $5 discount which is hilariously small given the circumstances. Additionally we picked this hotel because it includes breakfast and the website said there would be to go bags. In the morning we were told they didn't have any supplies. Definitely the worst hotel experience I've ever had and way overpaid to experience it. TRIPADVISOR.COM USER 

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