Best Western Plus Hill Country Suites

18555 US Highway 281 North | San Antonio, TX 78258-7600  [SEE MAP]San Antonio, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Pool was green

Aug 18th, 2019

Ask about the pool being green. They said they clean it once a week???????? We checked out. August in Texas a pool is important. Would not suggest this hotel. Spend a few more dollars. Carpeted stairs were dirty. The hotel is in a great part of SanAntonio. Just needs some updates and TLC TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Staff unprofessional and unprepared

Aug 5th, 2019

I arrived and my room was not ready so I had to wait an hour and I was waived the $100 deposit due to the inconvenience. Then I had to wait for an additional hour for towels. Then breakfast was OK it was not what I expected for being a Plus hotel I had the basics. I really didn't eat cause there was an employee he was fat guy and he was breathing and coughing and sweating all over while he was serving. Very gross. Then I found a HUGE roch on the ceiling. The pool was just dirty there were balls of hair from who knows floating and insects inside aswell it was just nasty. The only good thing there was the beds and the A.C. and the rooms are nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Rested at the BW

Jul 16th, 2019

The room has ample plugs for recharging devices and is laid out well. Had the King Suite with a couch sitting area, refrigerator, microwave and large bathroom. It was a handicapped accessible room, accounting for the spaciousness. Plenty of good lighting, including a ceiling fan with lights. Modern fixtures. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Everything was perfect

Jul 10th, 2019

We traveled to San Antonio for medical reasons ... the staff was very attentive and professional at all times, the front desk clerk even opened up the kitchen for us at 1am when my 3yr old was crying at night and wanted a bowel of cereal after his medical procedure. .the young man was very nice about it..thank you Best Westetn TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Repairs needed here.

Jul 8th, 2019

Offered a free room upgrade when we arrived! But, the room smelled moldy. We found the mold on the bottom of the curtains above the A/C unit in window. Beds were lumpy and pillows were very small making it difficult to get comfortable and sleep. TRIPADVISOR.COM USER 

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