Best Western Plus Hotel Tria

220 Alewife Brook Pkwy | Cambridge, MA 02138-1102  [SEE MAP]Cambridge, MA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Great servers, poor service

Aug 19th, 2019

People were great to deal with, friendly and accommodating. Totally under-staffed. Took 40 minutes to order breakfast and the head of housekeeping took our order. Unclean issues with bathrobes and towels. Took 4 hours to get a second pillow... Etc. Worst of all is the employees cared but the manager could care less about the issues we encountered TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Identity crisis

Aug 19th, 2019

Stayed here overnight with my daughter while visiting a nearby school. Hotel lobby and rooms have been made over but show signs of what was underneath. There are modern amenities — bathroom is tiny but has nice fixtures and finishes — but the room is small with a loud visible AC unit that leaks, dark paint that makes the room seem smaller, and a fake closet that looks like a stage for a puppet show. Our room clearly used to be for smokers, and you can still smell it. Front desk is tiny and was attended by two exuberant young guys who seemed to be eating takeout. On reading some guest reviews (should have done that before I booked) I noticed that management “disagreed” with some of the negative ones. Note to staff: it’s professional to say you were “disappointed” in a review, but agreeing or disagreeing is irrelevant because it is a guest’s own experience. Not a good representation of the Hilton brand. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice Place

Aug 13th, 2019

We were only at this location one night, but it was situated in an area where everything we needed was close by. The staff was friendly, room was clean and the beds were quite comfortable. We were able to have our dinner delivered to the location, as well. Overall, good experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A nice short experience

Aug 7th, 2019

I was there just for one night. Helpulf and friendly staff, it was nice to hang in the social area in the lobby/interior yard waiting for my flight. Room was ok and modern. Having a whole foods and commercial area right behind is convenient if you need something. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Decent room and decent service

Aug 6th, 2019

The room and the hotel by itself is decent. Clean, and with a friendly staff. The windows are old, and the location is not premium; it is decent though. Not really worth the over 300$ per night that we paid for it, but admittedly, August is a tourist-season, so hotels in the area are full. TRIPADVISOR.COM USER 

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