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at the Best Western Plus Inn At The Vines
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Comfortable One Night Stay
Dec 1st, 2020
We stayed one night at the Best Western. It had everything we needed, a comfortable bed, a full length mirror, a dresser for your clothes, a coffee pot, a refrigerator and a microwave. It even had an exercise room and a computer room where we could print our boarding passes for the flight home. We had been staying at a resort. When the reservations were made, we thought that they were for one week, but they turned out to be for six nights. We needed a place to stay for the last night we were going to be in Napa. We found the Best Western, the price was reasonable, and it had a good location, near some stores and restaurants. It worked out well for us. We're glad we stayed there. TRIPADVISOR.COM USER
Great Value and Great Stay
Nov 24th, 2020
Napa is not a budget destination, and while there is a wide range of accommodations, most will make a serious dent in your wallet. Imagine my surprise then to find the Inn at the Vines offering a king-size room with balcony for less than $125/night + tax. Become a Best Western Rewards member and you might even snag additional special offers such as complimentary gift certificates or bonus night stays. The hotel itself is well-kept, the front desk staff courteous and helpful, and our room comfortable, clean, and spacious. I’m not sure if it was all the wine we drank or the cozy bed, but we slept like babies! I like this hotel’s location – minutes from Silverado Trail, downtown Napa shopping and restaurants, and close to CA-29 if you are headed to Yountville, Oakville, Rutherford or St Helena wineries. Keep in mind that Soscol Ave is a busy thoroughfare, so request a room near the back of the property. We were in 307 and except for the occasional sound of the icemaker, we didn’t hear any noise. Just a note that the balcony construction is somewhat odd in this room in that when seated you only see a wall. Not a problem since the weather was a bit chilly for sitting on the balcony but keep this in mind if you are planning a warm-weather visit (not all rooms have this style of balcony). Due to COVID-19 restrictions, we didn’t receive any in-room housekeeping services during our 3-night stay. The front desk was extremely responsive to any requests for trash pickup, clean towels, or basic room supplies. This included delivering a new coffeepot when ours broke. Breakfast was a grab-and-go bag. Overall great value and a great stay! TRIPADVISOR.COM USER
Oct 25th, 2020
Great location & super Cute &Comfy decor. We were able to get into the jacuzzi and reserve it just for ourselves for an hour. They also have grab & go breakfast. The balconies in the room were A Huge plus. TRIPADVISOR.COM USER
Rude Front Desk
Sep 16th, 2020
We stayed here on 09/11 Friday and checked out on 09/12 Saturday. When we checked in, the front desk lady was very nice and answered all our questions. I'm very disappointed at how the night time front desk person talked to us. We were celebrating a birthday and came back from our dinner at 9pm. Due to covid, there isn't much to do outdoors. Thus we were playing music and dancing inside our room. It was definitely our fault for not noticing that it was already 11pm and we were blasting music. However, we heard a knock on the door and he told us to open our door. Then he said that there were complaints from the rooms next door and downstairs and to keep it down. We apologized and said "of course". What he said next made me furious. He said that he will call the police if we don't keep it down in a very condescending tone. I don't think we need to be threatened for this kind of stuff. This is such a disrespectful way of reminding us to keep it down. I would expect some decent way of giving warnings to customers. We are not staying at your house, we paid for the room and we followed all the regulations. If we had to complain about their services we would not talk to them in that manner. I don't understand how a paying customer has to be threatened instead of some polite warning. There wasn't any room next to us, except a storage room. There was a room across us, that might have complained. Overall, the hotel was fairly empty due to covid and all the fires in CA. Very rude front desk man has definitely ruined our night and will not coming back to be treated like this. Also, I think it is rude to demand us to open the door like we were some sort of criminals hiding from the police. Very disrespectful!!! Absolutely disgusting behavior that I have never experienced at any hotel or resorts. TRIPADVISOR.COM USER
the secret gem of napa
Sep 10th, 2020
The inn at the vines is amazing. The staff are polite and helpful and the rooms are extremely clean. It is well located close to freeways for travelling. The front desk and managers are full of information about napa valley and the wineries and very excited to send you to their favorites. I truly hidden gem in Napa for sure TRIPADVISOR.COM USER
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