Best Western Plus Kelly Inn & Suites

4915 Southgate Drive | Billings, MT 59101-4668  [SEE MAP]Billings, MT  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 3

Fun hotel, somewhat safe

Oct 14th, 2020

The staff did a great job with masks, distancing, etc. but many guests had no masks and walked right up to the desk clerk and began speaking. What the heck Montana?!? This is why you have the highest COVID outbreak in the country. Grab a clue and put on a mask. Quit being so selfish... The morning breakfast buffet looked like a super spreader event... Other than that, the hotel is fantastic. We had a great room, and once we entered we didn’t leave until we departed the next morning 3rd time I’ve stayed here and I’ll be back, after COVID had been eradicated. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great towels innovative breakfast

Sep 30th, 2020

This is a bit tongue in cheek, but I really appreciate the nice soft towels. I also appreciate the way some properties are dealing with social distancing @ breakfast. But most of all I had a great night sleep. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

dr appointments

Sep 23rd, 2020

they gave the med rate that was great the room was really nice couch big tv hbo and max dtv was nice king bed very clean room they always try to give me an outside door love that right near resturants 3 and 4 fast food TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent stay!

Aug 3rd, 2020

The hotel, room, staff and location were excellent. We didn't use the pool but loved seeing the kids enjoying it. The hotel was clean and sanitized. We attended the hill climbs and the hotel was super close. Would definitely recommend! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Sadly one of the worst hotel stays I have ever had

Jul 12th, 2020

The hotel is beautiful, the rooms are wonderful but the good stops there. We had booked a room with jetted tub and were looking forward to relaxing the evening before we were to fly home. They put is us in a room that we found out later was over the laundry and every 5 minutes it sounded like an earthquake and the room shook. We talked to front desk and the first person had no clue and said to come back later to be moved if it didn't stop. So it didn't stop and went on for about 4 hours. We went back down and were told it was the laundry room and they should be done by 6 PM. We asked for other options and we were told they would refund our money and we could go somewhere else. Seriously? We asked for the manager and he said they would move us but not to a room like we had. At this point fine anything is better so we can get some rest. They said they would give us a discount. They might have but when checking later I could have paid less for the room by booking myself with our senior discount. So much for discounted room. So we had to repack all of our things and move to another room. No offer of any help at all. We did get some sleep though. The next morning we went to breakfast and you can not sit in the dining room because of covid but you can gather in a corner with a bunch of people no social distancing because they shut off the big area and crammed it all into one space. We got our food and returned to the room to find out they had already changed out our keys and couldn't get back in the room. I had to go all the way back down and get new keys made. There were no trays to take food to room so I had to leave my items on the floor in from of the room. Thank goodness they were at least sealed. The desk person was apologetic and again said she would do a discount for the trouble. It never happened. It is a beautiful hotel and might be ok if you don't get the king room with jetted tub but we were not happy at all and felt they could have taken care of the situation better. TRIPADVISOR.COM USER 

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