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at the Best Western Plus Milwaukee Airport Hotel & Conference Center
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Aug 16th, 2020
I am extremely dissatisfied with this stay. Considering the hotel was about 5% occupied there is no excuse for not having toilet paper, dirty blankets, no extra blankets when asked, a previous guests coffee pod left in machine, garbage in can and a shower faucet that doesn’t work. No lids for coffee and when I poured the cream it was chunky. I tried to ask questions and address my concerns with the morning gentleman at check out. He could not be bothered to even stand up to talk to me or get off his phone. Completely unacceptable all around. TRIPADVISOR.COM USER
Hotel, or Abandoned Building?
Jun 4th, 2020
I was trying to think of something that would make this a two-star review, but there really wasn't a thing good about staying here. Had I read the reviews, I wouldn't have booked here, but when I booked it I thought we might need to take a shuttle or walk to the airport. There is at least one hotel just south of here that would have been much nicer. It truly felt like they took one of those abandoned hotels you see people film on YouTube and opened it up without approval. First, we get to the front door, and it is locked (we were there at about 7pm, not like we were there in the middle of the night). I had a moment of wondering what to do, but the front desk clerk came over and opened it without explanation. The same thing happened in the morning, and a different employee mumbled something about hopefully this wouldn't last much longer. I don't know if it was for the protests, which made no sense, or if the door was broken, but a sign would have been nice and made it so I didn't feel like I was staying in the bad part of town. After check-in, we walked through the center pool area/atrium, and this is where I felt like we were in an abandoned place. Leaves were all over the floor, the pool was green, and it just looked old and unmaintained. Yes, the pool was closed for coronavirus, but you still should be maintaining it. Then the room. A number of things were broken, it smelled, and it wasn't clean. I'm attaching a picture, which I'm not sure I've ever done for a review, because it amazed me they would rent out a room like this. The floor was also wet throughout the bathroom and back side of the room near the bathroom. The walls were thin, and with what was going on outside, we didn't feel safe inside the room. I have stayed at hotels like this in the past, but never with the Best Western name. I don't expect excellence from Best Western, but I do expect acceptable. It's not like we even got a good price on it. It's time to fire management or sell the hotel, gut it, and remodel. This hotel is in a good location, has decent structure, and could be a good hotel if someone cared about it. TRIPADVISOR.COM USER
Reservation change without notification
May 20th, 2020
I booked three rooms for my crew. The rooms that were confirmed in my reservation were rooms with two beds. When we showed up our rooms were switched to one bed kings. They had a few extra king rooms left but no queen rooms. I was told that i would get a good price on the extra rooms that i now had to get. It worked out to be significantly more than the original reservation. As a platinum Best Western member i wouldn't have thought that this would have happened. TRIPADVISOR.COM USER
Nice Hotel. Commend the staff!
Mar 26th, 2020
Just a brief overnight stay and did the park and fly. Bed was comfortable and room was quiet. We did not use the pool but the pool area looked really nice and well kept. There is no bar or restaurant on site but I believe they have a free shuttle to the Four Points Sheraton down the block. We took the 4 a.m. free airport shuttle and the bagged grab and go breakfast was just right. I have to mention our shuttle driver on that morning. She drove us to the terminal and as we were leaving the van I realized that I had forgotten an expensive custom made tumbler in their lobby. I asked her to please set set my cup aside till we returned and she said oh I’ll get it, I’ll be right back. She was back in under 5 minutes with it. Totally appreciate her graciousness! Many thanks!! That’s how you earn return customers. Thank you! TRIPADVISOR.COM USER
Mar 7th, 2020
Staff was friendly and helpful. Very quiet rooms. Great beds. Clean rooms. Nice pool and fitness center. Was here for business. Conferance room nice. Gave me choices of restaurants that delivered. Thank you for a relaxing stay. TRIPADVISOR.COM USER
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