Best Western Plus Richmond Airport Hotel

5300 Airport Square Ln | Sandston, VA 23150-1232  [SEE MAP]Sandston, VA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

AWFUL Just Awful!! Don't stay here even if it's free

Aug 21st, 2020

Sign say MASK REQUIRED - Staff does wear mask! - Never saw any of the Housekeeping Staff wearing a mask - We had to Refuse housekeeping because they did not observe any COVID precautions - Our Safety was more important - Very difficult to get clean towels - Most Front desk staff didn't wear mask - several evening front desk person was always on their phone NOT hotel phone but personal cell - Not friendly had no clue about customer service and of I don't care attitude - Yes it was a rain weekend when there Also we booked EIGHT (8) rooms - Roof leaked throughout building - Weekend we were there you needed to dodge buckets and cans collecting water - Buckets and cans collecting water on more than one floor - Hallways stunk from water on the floor over many rains - Beds so hare the floor might have been softer - Property wasn't what one would call clean - This property should have paid us to stay there not us paying them - Property operated as if they had not heard of any COVID precautions - Best Western you should be ashamed of this property and it's sad customer service TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Fumigating rooms next to mine

Jun 28th, 2020

On check in was greeted by in friendly staff. On arrival to room noted room to be clean. No hot water Strange smell in hallway. Noted 4 rooms being fumigated for some reason or another. Never given notice of this. Daughter has asthma. Had to use medication multiple times. Will not recommend. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Disappointing

Jun 23rd, 2020

Low water pressure, hard bed, no ventilation system in bathroom. No continental breakfast. I understand social distancing but have prepackaged donuts muffins milk cereals juices etc handed out by staff. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Will never stay here again!

Jun 4th, 2020

Carpet needs removing. Had neighbors across from me smoking weed and partying all night. Just not my type of place. I was quoted a price for my stay by the manager before my stay which was not honored when I arrived. Manager on duty did not beleive me when I told her what my room charge was and charged me full price. Days later, my account was credited. Nice but just to much of a hassel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Nice

Mar 6th, 2020

My wife and I needed to fly to Richmond for an event. It was just over a 24 hour period. We needed to stay close to the airport. So I chose the Best western plus which is just 3 minutes or so from the airport. Normally I am not a fan of hotels right near the airport however the Best Western plus was very nice. Some sporting game was in town for dads and kids so the place was packed. One family let there kids run up and down the hallway well past midnight. I know this is more about parenting than the hotel. We paid a decent price, convenience is the main reason. The hotel was nice, clean with friendly staff. We did not have to drive very far for dinner that night. TRIPADVISOR.COM USER 

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