Best Western Plus Richmond Airport Hotel

5300 Airport Square Ln | Sandston, VA 23150-1232  [SEE MAP]Sandston, VA  [SEE ADDRESS]
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Courtesy of Best Western Plus Richmond Airport Hotel

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Guest Reviews

TripAdvisor Traveler Rating 3

Good price near the airport

Nov 13th, 2019

Except for the price and easy (2 blocks or so) access to the airport entrance, the only thing I would recommend about this hotel is the very adequate, clean room. If those things are what it's about, go for it. It is not a place where I would meet a client or a friend. The dingy carpet in the hallways, the aged reception area, the cramped (!) parking spaces, and NO WORKING COFFEE MACHINE AT BREAKFAST were turn-offs. I didn't like having to go outside at night, but I was glad to swing around the corner for gasoline and the airport the next morning. Functional with a clean room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Pay the extra $20 and stay somewhere else or park at airport

Nov 13th, 2019

Room was ok, staff not so much. Checked in paid my parking fee, then next morning at 4:30 mind you, they wanted to charge me again for parking then after a not so plesant discussion I was told no problem. Ride to airport fine, ride from airport not so much. Called when we were ready for pick -up, waited 30 mins had to call again. Was told the driver had been there didnt see us and left. Absolutely false!!! We had been in the instructed location the whole time. Long story short, after 5 calls, 1 hour and 45 minutes and lots of ugliness a driver showed up and could only take half of my family had to make 2 trips. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Decent room but don’t count on the transportation

Nov 11th, 2019

Room was nice, clean and neat. However, there was a problem with how much it was to park and fly, (woman checking us in said $15 for both cars which we questioned at the time), and it was over an hour before the shuttle arrived to pick us up when we returned. Recommend if you’re not relying on them to get you to and from the airport. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Western Plus-Richmond Airport Hotel

Nov 9th, 2019

We recently stayed twice at Best Western Plus by the Richmond airport. The rooms were very clean. The staff were outstanding-so friendly and helpful! We’d like to thank Miss Grale, Mr Jerell, and Mr Dondi for their excellent care, their expertise and their kindness. We would definitely stay at this hotel again. Thanks! 😃 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not as good as other BWs, only one chair in room

Nov 4th, 2019

This was OK for one night, but having only one chair for 2 people is a problem. Outlets by the beds are appreciated. There was a power strip by the TV which indicates poor planning or old room. Breakfast was pretty standard, but the oatmeal was more like soup so we skipped it. Yogurt machine was nice, but showing ingredients would be helpful. Check in and out was good, but we had to ask for package for reward members. No choice for points which is better than the package. All that should have been done at check in. TRIPADVISOR.COM USER 

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