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at the Best Western Plus Saddleback Inn & Conference Center
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Always nice... but..
Nov 23rd, 2020
I have stayed at this hotel off and on for years.... I have seen it go through several renovations and it always comes back better. I think it's time for another renovation. The room I had, an old toliet that ran constantly after flushing... the hot water was at least a 5 minute wait and I ended up without hot in the middle of one shower.... the room was big and clean, as always. They have added newer and larger TV's! A plus and very nice, except when your neighbors decided to turn it on loud and leave it on all night. Calling to the desk did not take care of it, but, I give to the friendly and very nice workers. Sometimes people in their rooms don't care... the Covid breakfast was actually hot, with a hotel worker serving and places to sit and eat.... all with masks and all of us 6 feet or more apart. Gotta love a hotel who really tries for it's guests like that! Yes, I will continue to stay here, but, I hope they will think of another update to continue to keep this a great place to stay!! TRIPADVISOR.COM USER
Nov 20th, 2020
Front desk staff needs a lot of training. Breakfast was the same everyday. Bar was under construction when we were there. Informed them that the room phone didn’t work- no change throughout the stay. No hot water the first day. 2nd day, no water for a while. They say it’s a smoke free hotel, but we were on the 3rd floor and people sit in the corner near the elevator and smoke in that area. TRIPADVISOR.COM USER
Nov 2nd, 2020
Not located in the best part of the city. Very noisy and stains on ceiling in room. It is pet friendly which was a big plus. The staff was great and the breakfast good considering the COVID crisis. Rates a little high for what it is. TRIPADVISOR.COM USER
Room not clean
Nov 1st, 2020
The room was not very clean. The floors had not been swept/mopped. The sofa had all kinds of dust/debris on it, tables not dusted, etc. The bathroom and the beds appeared to be clean. It definitely made me wonder if the room had been sanitized... TRIPADVISOR.COM USER
Oct 26th, 2020
The looks upon arrival was okay, the lounge area and bar and grill is nice. The rooms didn’t look bad but i wouldn’t say here if you wanted rest! You can hear everything outside and the rooms next to you. TRIPADVISOR.COM USER
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