Best Western Plus Snowcap Lodge

809 W Davis St | Cle Elum, WA 98922-1086  [SEE MAP]Cle Elum, WA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Really excellent property

Jun 5th, 2020

This hotel is a lovely spot in a small Washington town. The rooms are spacious but cozy, and well-appointed. We go to Cle Elum to visit our daughter and her husband, and it's our favorite place to stay and will always stay there. The breakfast is great, but because of the COVID-19 pandemic, they were not permitted to serve food, so they offered grab n, go bags that were FULL of healthy offerings. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Very firm bed

May 30th, 2020

I drive a day cab semi and occasionally need to stay in a hotel. Which brought me here. I've had good luck with BW in past and with Covid in full strength I was just happy to find a hotel I could park by and get a room. It's hard to judge the hotel fully for this since some of the issues were out of their control. I wanted a suite because I had my wife with me and I wake up much earlier then her and I like to watch the news in the morning without waking her. The room was $200 a night after fees and for that I got a very hard bed and when I say hard I mean concrete hard. I like a firm mattress but holy hell this thing was hard.. neither of us slept more then an hour at a time without waking up sore... Then the room only had a tv in front of bed and wouldn't move enough to see from the couch so the added cost for a suite was a waste... Then because of Covid they weren't serving breakfast and no restaurant around... If there was it would have been closed due to Covid anyhow... It's not like I can take my semi through the McDonald's drive thru... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Cancelled my room and had very bad customer service.

Mar 4th, 2020

I would not recommend this hotel. I had booked two nights thru Expedia and had to cancel the first night. The hotel staff instead cancelled my second night. I showed up to check in and they told me I had no registration. After talking with Expedia, they had it correct on there end it was the hotel employee who had made the mistake. The front office manager Lisa made no attempt to remedy the situation. The hotel was full due to a basketball tournament. She never even offered to call and find me another room at another hotel. I was basically told too bad. While I understand that people can make mistakes, the hotel should try to compensate me somehow for their error. I asked to get a hotel room comped for another night stay and the best they said they could do was give me a room at a government rate. Well I am already a state employee, so that really doesn't help me. Or at a minimum they should have offered to help find me accommodations. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great stay! Friendly staff!

Feb 22nd, 2020

The staff is friendly and inviting. Pool/hot tube was perfect after playing in the snow. The kids had a great time. We went with a large group and they arranged for our rooms to all be next to one another. Super accommodating! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Weekender

Feb 10th, 2020

The staff and room where exceptional. Easy access for larger vehicles. Also grocery and restaurants within walking distance. The room was quiet and comfortable. Although it would be nice if they offered a pet room. TRIPADVISOR.COM USER 

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