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at the Best Western Plus Universal Inn
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Average, Dissatisfied, Not Staying Here Again
Jul 29th, 2020
Needed a placed to stay for an impromptu trip to Universal Studios. Chose this place because of it's location and price. We typically stay at Best Western hotels, so our expectations were that this stay would be no different. While overall, our stay wasn't bad, a few things definitely negatively stood out about this location. To start with the positives, the location was close to the theme parks, less than a 5 minute drive. It's located across the street from one of our favorite restaurants in Orlando, Soupa Saiyan. The check in process was easy. The room was average and bit muggy when arriving, but quickly cooled off once the thermostat was adjusted. The bed was very comfortable and we were able to get a good night's sleep. Some negatives, the first thing we noticed when arriving were signs posted stating that the hotel would not be serving their advertised continental breakfast nor would they be providing shuttle services to the theme parks. This was not a big deal for us, but for other customers who possibly chose their location based on these amenities, this could present a problem. I recalled seeing these services advertised as available when I made our reservations. I would suggest that they provide potential customers with accurate information before they book with their hotel. There is only one elevator and we were a bit unclear as to whether or not it worked. The light on the elevator button does not work, so after pushing it and standing for about 3 minutes we began to look for the stairs. As we got halfway down the hall, we heard the doors open. The elevator does work, it just takes a while. We'd decided to take a swim in their pool, which was average. The patio area and pool could definitely use some TLC. There were spider webs and ants all over the patio furniture. And the deck could use a good power washing. The pool itself had a lot of things floating throughout it, mostly leaves. Before going to the pool, we showered and as there were only two sets of towels, I decided to call down to the front desk and ask for two additional large towels, as we did not want to use the same towels for the pool. We attempted to use the phone located in the room but it was not connected to a phone jack, and we were unable to locate one in the room. Using my cell phone, I called the front desk and asked for the towels, the attendant immediately asked if we had towels in our room. I said yes, but would like two additional large towels. She then proceeded to ask me why. I was taken aback by this, because this has never been asked of me when staying at a hotel. If I ask for more towels, I usually get more towels. Nonetheless, I answered her question and explained that we'd like to go to the pool and do not wish to use the same towels. She then stated that there are towels at the pool and hung up. I was shocked, so much for hospitality. Finally, upon checking in, I'd inquired about contactless checkout, as this has been my experience at other Best Western Hotels. I was pointed to a clear box sitting on the front desk, and told to return our keys there. We were leaving pretty early, around 3am, so I called down to the front desk and asked for a receipt, and was told to stop at the desk to pick it up. When leaving, I did just that. The front desk attendant handed me a receipt, in which I only looked at the charges and verified the amounts. We proceeded to pack our vehicle and leave. It was at this time that the front desk attendant ran outside and stated she made a mistake and gave me the wrong receipt. A honest mistake on her part. I too should have looked at the name. But again, something I've never experienced when staying at this hotel chain. I encourage any future customers to thoroughly check all receipts just to be on the safe side. Overall, our stay was not bad, just a lot of unexpected annoyances. I've utilized Best Western hotels frequently enough to know that this particular hotel isn't up to their standards. I will not be staying here again. TRIPADVISOR.COM USER
Jul 13th, 2020
We were planned a 4D 3N stay the price was low, there was a Universal shuttle, and Free Breakfast to boot. Arrived our 1st night the front desk lady informed me after I had given her my credit card and signed the paperwork that there was no breakfast and no shuttle. She said no breakfast or shuttle was due to CoVid-190 and no other hotels were having breakfast or shuttle said an Uber was approx. $10. To take us to Universal Studios. Went to our room it was ok; not at all Best Western status I had visited before. I wanted to leave immediately, but my child was so excited, and we had company coming to meet us so we stayed. I was uneasy the whole time. The next morning we saw a universal shuttle at the next hotel. The driver said we shuttle for many hotels in the area, except for Best Western, he took pity on us and let us on. Other people on the bus said their hotels had breakfast but everything was a la cart because of Covid-19. I booked another hotel while we were at Universal. I knew I would be charged for two night which was not a problem. At checkout, the clerk gave me Major Attitude, because other parties had been upset about being charged for two night. What does that have to do with me! She lied and had given me attitude I did not deserve. I wish I trusted my initial feelings and leave as soon as I got there. TRIPADVISOR.COM USER
A Couple of Areas of Dissatisfaction
Jul 13th, 2020
I recently spent two consecutive nights, at this Best Western Plus. I found the employees to be friendly, as well as helpful. The rooms are quite comfortable and clean. The hotel seems to have a safe inside environment, as well as location. In addition, it is located very close to Universal Studios. However, other hotels meet this same criteria. With the abovementioned said, I will now address the areas of my dissatisfaction. I agree with the writers who shared comments regarding the lack of breakfast. Everything I read suggested a modified breakfast would be served. I was quite surprised to learn, after check-in, that no type of modified breakfast would be available. Coffee is, however, available 24 hours. The problem with that was, they ran out of creamer. I would expect all associated condiments and utensils needed, would have been fully stocked and available. Another area of disappointment was with the lack of hand sanitizer. During this time of Covid 19, It is not unusual for hotels and businesses to have hand sanitizer available for patrons. It seems as if some of the money that had been saved, due to cuts pertaining to the pandemic, could have been redirected to help address the continued need for health and safety, by providing this item. Had I been aware of the decision of this BW Plus to refrain from serving a modified breakfast, as is suggested in the ads, I would not have booked here. Unless the circumstances change, I will not return. Perhaps, one could find a better value, elsewhere. TRIPADVISOR.COM USER
Very nice for the $$
Jul 6th, 2020
My wife and I checked in for a one-night "staycation", money paid was well worth it. I mean, if you want to walk to Universal you can, or a shuttle. But, due to Covid-19, there are restrictions. They DO NOT offer breakfast, but you can get some from the many restaurants (including Starbucks) in the area. As of July 2020, Sonnys is closed, but most restaurants are open during the day. You must wear a mask in the lobby, which is fine, same with all the businesses in the area. Shower was good, you need to read the directions on the wall. The dial next to the light switch is the fan. So overall, it is better than the amount! Oh, unlike other hotels, no USB ports, bring your own AC plugs. TRIPADVISOR.COM USER
Wouldn't Stay Again
Jun 24th, 2020
My friend and I stayed here for Universal's re-opening at the beginning of June. When I booked the room it said that breakfast was included and even stated on the website that they would have individually wrapped items to go. This was not the case. When I checked in the gentleman told me that "they haven't figured it out yet." We had a room on the 1st floor and our room was not the greatest. There was mold on our bathroom wall and somewhere I had read that it had recently been re-modeled but it did not seem like it had been at all. Beds were comfortable enough and it was conveniently located near restaurants but that is about all it had going for it. I have stayed at other hotels in the area and would stay somewhere else in the future. TRIPADVISOR.COM USER
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