Best Western Plus University Inn

5345 Market St | Wilmington, NC 28405-3505  [SEE MAP]Wilmington, NC  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Kind of pet friendly

Oct 25th, 2020

Paid extra for pet room. Room was nice and clean. Outside areas for dogs and especially around the perimeter of the property needed a good clean-up. A very bad guest had a very big dog. Maybe that explains the rather cool reception when I checked in. Also I was given three different quotes on price. One when I reserved, higher when I checked in, and once again different on my receipt. ??? TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Horrible Service

Oct 6th, 2020

On the evening of 10/01/20 my friend and I spent the night at the Best Western located at 5345 Market Street, Wilmington North Carolina 28405. Upon our arrival we were greeted in the normal fashion. The next day we went out for the day after showering we left the towels on the bathroom floor as usual to indicate to housekeeping to get us new ones. We came back later that day about five hours later and found that our Bed had not been changed and our towels were still in the place we left them. We inquired from the front desk and was told that you have to stay three or more days to have your room serviced. We were told that that was common practice due to covid #19. I asked where this was stated I was told rudely that it was on their web site. I checked the web site and saw nothing about that anywhere. Our bed was not made our room was not serviced our towels were wet and was told by staff that there were no towels to be gotten anywhere. We paid for full service and got NO SERVICE, No Breakfast in the Morning, No clean sheets, No dry towels Nothing but yet paid full price non the less. The staff was rude and when I asked for there names, they asked my what I wanted them for, they were reluctant to give them to me then bother were rude to me Marcus and Jennifer were on the evening shift. Upon leaving on the 3rd of the Month I was was to say the least beside myself with anger. We paid for hotel service and got nothing in return! Please read this carefully before booking this Hotel ,m its not worth it and the staff were rude. Phil & Edward TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

One night get a way with daughter.

Sep 29th, 2020

The staff very friendly and helpful, room very clean and best opening curtain in am and the river view was great. Rocking chairs all over and close to shops and restaurants. The river walk is right there and if your a runner just perfect. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

dirty floors

Aug 12th, 2020

The main thing was the cleanliness of the room. the floor had not been swept and the bathroom had hairs in it. the staff at the hotel was nice especially the night shift staff he was very kind and friendly..the pool was great and the location was good. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Watch Out for the Surprise Pet Fee and Don't Expect Tons of Covid Safety Measures

Jul 8th, 2020

We arrived on July 1st and after a 10 hour trip, we were told that there was an extra $30 a night pet fee. This was not noted in the reservation that they had sent me. I pulled up my email and was told that that was their policy. Also, the girl at the front desk asked how much my dog weighed. Good think he was under 80 pounds or we would not have been able to stay there. I complained again the next day about the pet fee and the man at the desk told me that it was a cheap rate compared to places he has stayed. I told him that for almost $200 a night, I could have stayed closer to the beach. Before we booked our room, we checked out the covid safety policies. They said there would be a grab and go breakfast, but there was only a buffet. While the ladies there were very sweet and helpful, other customers were going out the exit and not everyone had a face mask on. Also, the food was mediocre at best. In addition to not feeling safe at breakfast, to enter the building, you had to swipe your card and open the outside door. But there was no hand sanitizing station once you entered the building, so we had to wait until we got to our room to wash our hands. It grossed me out that we had to use the same handle as all of the other people staying there and had to wait to wash our hands. While we were close to the door, I would have liked to have had hand sanitizer there as soon as we came in. This was not at all worth the money. The room smelled and there was a huge tear in the carpet. It is outdated and our room backed up to the parking lot, which was extremely noisy with other guests blasting their car stereos and sitting in their cars. I know that is not the hotel's fault, but perhaps they could have a security guard patrol the parking lots. I would not stay here again. EVER. Waste of money and beyond disappointing. TRIPADVISOR.COM USER 

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