Best Western Pocatello Inn

1415 Bench Rd | Pocatello, ID 83201-2444  [SEE MAP]Pocatello, ID  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Not good

Jul 27th, 2020

We had a tough night during our stay. We really needed an extra blanket and couldn't get one then after having a tough night of sleep I requested a late check out to get some sleep and was told no . Also in order to receive the "free breakast" you must be willing to wait an hour in line. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

I won't stay here again

Jul 20th, 2020

As a Diamond member with Best Western I expect descent treatment, not special treatment. This one treated me worse than any Motel 6. I arrived 20 minutes early and was told to come back at 3. I sat in the waiting area and about 45 minutes later got a room key. I went back to see about late check out and the manager said no. Going into my wing the door was broke and would not lock (safety concern). The room seemed pretty good other than drink glass rings on the end table and the other one was sticky. I made due but the walls were so thin I could hear every door shut in the hall and every time someone got ice which was outside my door. Also there was a German shepherd barking 2 or 3 rooms down. I could also hear ever footstep in the room over mine. I finally got to sleep until I was awakened by two people screaming at each other at 3am. I notice the a/c wasn't working even though it was still on. I like it cool and it must have been at least 75. All that would work is the fan. I couldn't get back to sleep so I went down to get coffee about 7am and there were no cups or lids. Upon checking out I expressed my problems to the lady at the desk who listened but didn't seem to care. I stayed the next night at SureStay in Twin Falls and it was so much better for half the price. Good luck if you decide to stay hear. It looks nice but looks are deceiving. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not my underwear

Jun 30th, 2020

Arrived about 9:30 PM. Check in was quick and painless. I had been on the road since 6:00 AM and just wanted to rest and sleep. After partially unpacking, I went to change temperature on A/C. On the floor near the A/C was a pair of underware apparently from the previous guest. I should have packed up and left but was very tired and just wanted to sleep. The sheets appeared clean so I decided to stay the night. I thought I might watch the news, but found there was no remote control. I went to sleep. Upon waking the next morning I discovered that the room was filthy. None of the furnature or bathroom counter surfaces had been cleaned. Drink glass rings on the night stands, water and other marks on the bathroom counter, dirty footprints on the bathroom floor, water spots on the mirror, etc. Due to the location of the room, it was noisy from the constant opening and closing of the door to the outside from the main hallway. Horrable, horrable hotel experience. You might think twice before staying in this one. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Quick stop

Jun 25th, 2020

We didn't have a reservation but had no issues getting a room. Check in/out was quick and hassle free. Room was clean and quiet. Spent time in the lounge which was clean and the bartender was friendly and kept are drinks full all evening. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best stay ever

Jun 15th, 2020

i couldn't of been happier!! The made our stay memorable. We had traveled for 8 days in different hotels. This was by far the best.They had the pool open and laundry room was a great bonus, Its hard being on the road for a long time without everything from home. Best Western made us feel right at home. TRIPADVISOR.COM USER 

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