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at the Best Western Premier Alsterkrug Hotel
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May 3rd, 2020
The hotel is clean, the rooms are nice and decorated well. The location is close to the airport. Breakfast was good. Also, the restaurant was very good. I would recommend here. I did not face any problems. TRIPADVISOR.COM USER
Nov 9th, 2019
Go ahead and book your stay here to get best experience of hospitallity in Hamburg. You will experience a professional staff working together to give you best exp. Also you get complimentary bus pass. TRIPADVISOR.COM USER
Jun 10th, 2019
All the hotel staff were extremely helpful and nothing was too much trouble. The restaurant staff were all very friendly and helpful especially Jan behind the bar. Amenities were sufficient although I couldn't understand why they gave you a 3/4 duvet for a double bed. TRIPADVISOR.COM USER
Jun 9th, 2019
This hotel in a lovely leafy area of Hamburg is perfect. Includes a pass for the transit which we used extensively. There is a lovely terrace that is open weather permitting and the food is excellent. We ate here 3 of four days. The spa area is very beautiful too Woke to hear the birds TRIPADVISOR.COM USER
Ripped off!!!! Beware!
Apr 12th, 2019
First off, I am a Lifetime titanium Marriott member with extensive travel and this never has happened to me. This hotel overcharged me by 2 nights (~$300) and is refusing to refund me this incorrect value. I've been fighting with them for 2 months about this- and even have a receipt stating the correct value. This is the worst customer experience I've ever had and will continue to fight this via Amex. Stay away- they are THE WORST. TRIPADVISOR.COM USER
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