Best Western Premier Alsterkrug Hotel

Alsterkrugchaussee 277 | Hamburg, HH 22297  [SEE MAP]Hamburg, HH  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Excellent service

Jun 10th, 2019

All the hotel staff were extremely helpful and nothing was too much trouble. The restaurant staff were all very friendly and helpful especially Jan behind the bar. Amenities were sufficient although I couldn't understand why they gave you a 3/4 duvet for a double bed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Totally awesome

Jun 9th, 2019

This hotel in a lovely leafy area of Hamburg is perfect. Includes a pass for the transit which we used extensively. There is a lovely terrace that is open weather permitting and the food is excellent. We ate here 3 of four days. The spa area is very beautiful too Woke to hear the birds TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Ripped off!!!! Beware!

Apr 12th, 2019

First off, I am a Lifetime titanium Marriott member with extensive travel and this never has happened to me. This hotel overcharged me by 2 nights (~$300) and is refusing to refund me this incorrect value. I've been fighting with them for 2 months about this- and even have a receipt stating the correct value. This is the worst customer experience I've ever had and will continue to fight this via Amex. Stay away- they are THE WORST. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Hotel overbooked with paid reservations

Oct 25th, 2018

Very strange When you pay your Rooms and one of them does not exist but already paid via Booking.com. After a long day working 300 km away and driving trough the night this was our “gift” at 22:30. After one and half hour in check in desk no solution was given and another hotel was booked 15 km away. We Had a Flight today and this os most unprofessional hotel i Ever seen. Very low standarts and no respect do the guests who paid in advance for a simple reservation. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Satisfied with expectations

Sep 14th, 2018

Located in a quiet place and great connected to the traffic. Clean and tidy room with everyday service. Breakfast is diverse, a lot of tasty food and drinks. Polite staff ready to help you. Good for business travelers who aren't spending a lot of time in room. TRIPADVISOR.COM USER 

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