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at the Best Western Premier Freeport Inn & Suites
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Comfortable and convenient
Oct 12th, 2020
I stayed at this hotel for 3 days with my sister in February. The room was clean, the beds were very comfortable and the amenities were good. The restaurant was pretty decent and had an omelet station for the breakfast, which was not free, but good value for the money. TRIPADVISOR.COM USER
Ensuite JACUZZI tub is AMAZING1
Oct 1st, 2020
Close to the airport but not over the flight path. Hands down...the best King room with en-suite jacuzzi In Calgary that you can soak in and watch tv. The front desk manager was extremely friendly, helpful and as im a frequent guest, offered me a bit of a discount on the room as well as greeted me by name each time I spoke with him in person. I look forward to returning next month. TRIPADVISOR.COM USER
The Premier Life? Not so much...
Oct 1st, 2020
We're new to Best Western and usually only stay in Hilton properties. We were on a 2 week roadtrip across BC & Alberta and wanted to try something different so we status matched our status from Hilton to Best Western and received Diamond status with BW. After a great stay at the BW Plus in Hinton, AB, we wanted to compare their Plus and Premier brands. Being rated a 4-star hotel, we had expectations. We stayed in 7 different properties in a 14 day span and this was easily the worst one. The building itself looks great from the outside. Upon entering, you quickly realize how somber and depressing the atmosphere is. Everything is so dark and poorly lit in this place. Service from the front desk at check-in was great. We were upgraded to the King Suite - great start. Upon entering the room is where things went downhill. There was a drawer below the TV that would continuously slide open and wouldn't stay shut. It isn't possible that the housekeeper or anyone else didn't notice this and want to fix it - they just don't care here. Among other issues in the room were crayon markings on lampshades, crumbs and pieces of food in the air conditioning filter, a dirty microwave, and tears in sofa. The in-room safe was out of battery. 2 out of 4 lightbulbs in the bathroom didn't work resulting in even more poor lighting. On the back of the bathroom door, you can see where the hook where you'd place your towels was literally ripped out. There was still super glue residue on the door. I am utterly convinced that the staff see these things and just don't care - it starts from the top. The shower door and everything around it was disgusting. The room was extremely tired, dated, and desperately needs a deep clean. There's no reason why these things should go unchecked in a "4 star hotel". To add to the fun, though they require guests to wear facemasks, the staff don't. I saw one member of the front desk staff and 2 housekeepers walking around mask-less. Aren't we in a pandemic? Because of all the issues mentioned above, we didn't even stay a second night. We left to another hotel. We didn't feel clean here. I will say that the service given to me by the supervisor when we checked out was fantastic. After I gave her the list of issues mentioned above, she didn't charge us for what was supposed to be the second night. This was appreciated. She might be the reason why we'd consider staying at a Best Western property in the future but wow was this ever terrible. TRIPADVISOR.COM USER
Not worth the price
Sep 12th, 2020
We love staying at best westerns but we were very disapointed with our stay last night. The beds were awful, not enough towels for the amount of people staying in the room, same for coffer and cups, toilet was not cleaned at was dirty, plugs are not in the best placements in the room, the lights were too dim in the room. This hotel was not worth the money and we will not be staying here again. TRIPADVISOR.COM USER
Feeling at Home
Aug 18th, 2020
The people at Best Western are courteous, kind, and friendly. The service shuttle to and from the airport is quick and efficient. The hotel is north of the airport and makes it a little far from downtown, but still it is easily accessible with the shuttle service or by train because the station is not too far. TRIPADVISOR.COM USER
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