Kaiserhof Wien

Frankenberggasse 10 | Vienna, Vienna 1040  [SEE MAP]Vienna, Vienna  [SEE ADDRESS]

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at the Kaiserhof Wien

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Guest Reviews

TripAdvisor Traveler Rating 5

Simply perfect!

Aug 22nd, 2019

Just spent 5 nights at this amazing hotel (our second visit). The rooms, service and general ambiance are first class. From the moment you check in, to your first drink at the bar and breakfast the next morning everything just flows in a relaxed manner with great service and no fuss. Also important is the location. Easy to reach by car, which they park for you. Then very close to both the trams and underground for getting around. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Vienna trip...

Aug 17th, 2019

The staff was very pleasant and the lobby had a welcoming feel. The location was safe and walkable to all the area attractions and transportation. About 10 minutes from the Opera where we picked up the Hop On and Off bus each day. The breakfast was very nice with a large selection. The hotel bar was a great place to meet for a drink at the end of the night. I would have given them a 5 star but the rooms were on the smaller side and the air conditioning did not cool very well. The very poor WiFi connection was really a challenge when we got back to our rooms at the end of the day. We basically could only use it if we were in the hallways on in the common areas downstairs. We spoke to the staff about it but nothing improved as they said it would. If you are just looking for a clean, safe and quiet place to rest your head while in Vienna then this place will work just fine. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great location, breakfast and service

Aug 16th, 2019

The Kaiserhof was a great base for our 3 night stay in beautiful Vienna. It is walkable from the main station (about 25 min) and from there it is only a short walk to many of Vienna's interesting sights. Our room was quite spacious with huge windows that opened two ways. The bathroom was small with shower over bath. We had 2 single beds which was a little surprising but still comfortable. The aircon worked well. A real highlight for us was the breakfast which was included. We usually prefer to eat out but this was a real surprise. It was served in a formal setting with plenty of choice, coffee to order and welcoming staff. A wonderful start to our day! The front desk staff were knowledgeable and helpful and we were given some little jars of jam when we checked out. We would happily stay here again when visiting Vienna. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Always the same warm welcome

Aug 12th, 2019

Staying quarterly for business, each time, I receive the same warm welcome from the whole staff. Very beautiful hotel with good food, comfortable room and a bar with a pleasant atmosphere. It's always a pleasure to stay in this hotel. To visit... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

good hotel, close to subway. Can walk to shops, opera and eaterys.

Aug 12th, 2019

Great hotel, liked the rooms with 2 baths so each one of us had a bed and bath in same room. Good breakfast as well. Only thing, the TV channels were limited but that seemed to be an issue in Austria too. In some hotels I have stayed in Europe, they have been better choices for English channels. Staff was helpful and professional I recommend this hotel TRIPADVISOR.COM USER 

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