Best Western Ramkota Hotel

Staff rude and guests noisy

Jan 1st, 2021

The staff here was extremely rude. We got there and they charged us a much higher rate than we had booked online for, and refused to change it. Neighbors next door were up all night partying and extremely loud. We will never stay here again. TRIPADVISOR.COM USER 

Rude people

Dec 29th, 2020

Motel is really nice, but the night we stayed it was really Noisy, people on our floor section C, were slamming There doors, hollering in the hallway, the kids where screaming and running up and down the hall, till after midnight, my wife asked me to notify management but we didn’t. Now that I think about it we should’ve. TRIPADVISOR.COM USER 

Do not stay here

Dec 27th, 2020

Stayed in October, had dirty room and a USED tampon on our bathroom floor, tried again in December, had another dirty room with tons of body hair all over the bedding.. disgusting. Never stay there!!! TRIPADVISOR.COM USER 

Awful experience.

Dec 21st, 2020

12-20-20 We stayed at Ramkota, in Rapid City last night, Dec. 19, 2020. We usually stay at Ramkota, while we are in Rapid, and have done so, 4 times, this year. I have to say, last night, will be our last. We had awful neighbors, next to us - door slamming until about 6:00 this morning, loud, foul language, kids in and out all night, yelling, and the most uncourteous people we have ever stayed next to. I did ask the people next to us, multiple times to quiet down, to which I was told, “We are doing laundry, white bitch.” I understand that I should have called the front desk and maybe asked to be moved last night, but since my own children were asleep, I did not want to bother with it. When my husband woke up this morning, a mouse ran across the floor in our room. My 6 year old told me that she saw a mouse when she woke up, but I thought there was no way! I was wrong and she was right! It scurried along the wall, as soon as my husband turned the light on this morning. Upon check in yesterday the front desk clerk was very friendly and quick and when I told her that we needed pillows and bedding for the pull out bed, the maintenance gentleman, brought both to our room and was very kind. I do not usually share reviews, or post reviews on social media, but I would not want any other hard working family to waste their money, the way that we did last night. I also find it really disgusting that there is a restaurant attached to this particular hotel, which obviously has a mouse problem. After dealing with the rude people next to us, and seeing the mouse this morning, I couldn’t leave Ramkota fast enough today. I am pretty disappointed. TRIPADVISOR.COM USER 

Good outstanding hotel

Dec 2nd, 2020

I really like how friendly the staff was I appreciate the nice dedicated workers I like the cleanness of the room and housekeeping with great and the pool was very clean. So friendliness of the securities workers really helped and made sure it was safe TRIPADVISOR.COM USER