Best Western Richfield Inn

1275 N Main Street | Richfield, UT 84701-1855  [SEE MAP]Richfield, UT  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Accommodating & friendly

Aug 20th, 2019

Traveling through on our way home and needed a place to sleep for the night, so we booked two rooms here. . Comfortable beds have newer mattresses, rooms have microwave and fridge, friendly staff, good breakfast, and a beautiful view. Nice place to stop for the night! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Perfect stop on our way home

Aug 17th, 2019

I was surprised that this place has an overall rating lower than 4. We only stayed 1 night travelling from CA to CO - everything was fine - service was great and beds were comfy. AC was efficient, had a microwave and fridge so we could make dinner and get to bed. Breakfast was standard BW fare and rules. I would be comfortable staying here if I were travelling alone. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great experience

Aug 10th, 2019

Needed a room on short notice. Searched the internet to find a fair price. Was not disappointed at this BW. Staff was helpful and attentive. The hotel was clean and welcoming. The pool/whirlpool was relaxing at the end of the day. The washer/dryer was easily accessible and reasonably priced for laundry needs. Beds were comfortable. Hot breakfast had many options. Would like to see more fruit options, if possible. Only negative comments: the fan in the bathroom was very loud. We used express checkout and housekeeping knocked on our door twice to see if we had left before 8 am. Check out time was 11 am. Would stay here again - it was an overall very positive stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

All was great after the check in

Aug 2nd, 2019

Traveling close to 550 miles we were running behind schedule. We called ahead just to verify that our rooms were available. We were placed on hold for 25 minutes...fortunately we continued driving as we waited. Hung up and redialed...same individual answered and he gave a very nonchalant "yeh you are ok" Well upon arrival we found out that we did not have two rooms. Eventually sorted the mess out. The rooms were very comfortable, clean and spacious. Great that an iron and board were provided. Breakfast was perhaps the outstanding feature of the overnight stay. Selection was varied and ample, The fruit was fresh. The coffee was very only problem on breakfast was that my wife and I could not be seated with the In-laws. They were visiting from Nairobi, Kenya and were not in the least familiar with American procedures...Not a major problem. Checking out was a simple process TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Terrible Service and Guest Treatment

Jul 24th, 2019

To put it simply my experience here was awful. This hotel does not allow one to bring breakfast or food into one's hotel room that has both a microwave more seating and a refrigerator. Within the breakfast area there is no room for seating during breakfast hours. There are 3 tables that seat 4, 2 tables outside of it that seat 2 each and sofas. I was not keen to eat a waffle on a sofa due to possible messes it could make. When I left the breakfast area to eat outside I was harassed by an employee and he took a picture of me on his personal phone despite me saying that I do not consent to a photo and had the gall to say that he had the legality to take said photo on his personal phone. This rule is posted in one place. They said there is a $200 fine for eating food in your room and asked me multiple times for my room number. I contacted Best Western customer service and hope that this issue will be resolved. I have not yet been contacted. My only explanation of this rule is complete miserliness of not wanting guests to bring food to family members who are not yet awake. Food is allowed in the rooms, just not their food. TRIPADVISOR.COM USER 

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