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at the Best Western St. Louis Inn
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Not that good of hotel in the BW chain
Jan 25th, 2021
This hotel is one of the good ones in the Best Western chain. A bit run down, a lot of noise from back entry door sticking and making a lot of noise when someone enters or leaves. Was kind of disappointed with this Best Western Hotel. TRIPADVISOR.COM USER
Bad all around, rude, dirty
Jan 13th, 2021
Rude staff upon checking in, I had to ask the man at the front desk to put on a mask, he rolled his eyes and put it on, leaving his nose exposed and then within 1 minute he had it under his chin leaving his mouth and nose exposed. He was rude and seems annoyed that I was checking in. The hotel was run down, several rooms were under construction and there was debris in the halls. Our door didn’t lock when closed and the clerk was very rude about it, after slamming the door shut, using his shoulder to forcibly close it, he said, “see? It’s fine.” We decided to deadbolt the door from the inside and not leave the room. 4am the fire alarm goes off staff was nowhere to be found. When I did track down the front desk clerk she seemed confused and unapologetic. Even though we were planning to leave later in the morning we packed up and left in the dark. Don’t stay here, you’ll regret it. TRIPADVISOR.COM USER
Jan 10th, 2021
We have been traveling and staying at BW this was the worst! Old decor, room smelled bad, smelled smoke overnight. Staff looked like they walked in from hanging out at home very unprofessional! Breakfast was a sack Togo after filling out a piece of paper with no hot or healthy options. I don’t recommend this hotel. Try the next BW our other stays this trip have been good -great. TRIPADVISOR.COM USER
Great place to stay.
Dec 5th, 2020
Our room was spacious and wonderful. Very comfortable and warm. The people that worked there were nice and accommodating. I can't think of a thing to complain about. I booked online but had a question so called to get the answer. Nice lady answered the phone. TRIPADVISOR.COM USER
Friendly staff and clean facility
Nov 9th, 2020
The hotel was very clean throughout. We were greeted immediately by the young lady at the front desk and she was very helpful with all of our questions. The room was spacious and had everything we needed. We spent two days in St. Louis and it was only a 17 minute drive to downtown from the hotel. Well worth the $30 we saved by staying out of the downtown area. We enjoyed this hotel! TRIPADVISOR.COM USER
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