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at the Best Western Superstition Springs Inn
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Amazing Staff Member
Sep 17th, 2020
Your location Best Western Superstition Springs Inn 1342 S Power Rd, Mesa, AZ 85206 Hotel Michael Seidenfeld 65 points 2 hours ago I have to say , the staff at BW Superstition Springs is the Best I've ever seen in my many years of staying at hotels.. One particular girl named Tabitha Ochoa went way above and beyond service. I had to be at the hospital up the street and 5 mins before I was getting picked up they cancelled on me . I mentioned to Tabitha the day before about I wasn't sure about my ride and this girl says to me , I can take you tomorrow is my day off and hands me her phone number. I thanked her thoughly.But the next day when my ride didn't show up , I called her and she told me sure I will be there in 10 mins..and she was. I was having heart surgery and didn't want to miss this appt ! I have to say that she saved the day for me and everything went well . I'm so happy there is still people in this world with a Kind Heart ! Tabitha you deserve Major Kudos from me and Hopefully BW recognizes what you did for a Customer ! This young girl tells me she works 2 jobs and is raising a child. I haven't met such a kind person in so very long , good to know there is people in this world like Tabitha Still !! Thank you kindly and your kindness and professionalism ! I really hope that BW Superstition Springs recognizes this and rewards you to the Fullest !! Thank you Tabitha and the entire staff there for a Great stay and I hope everyone reads this and wants to stay at this hotel. Kindness goes a long way !! Kudos to you'all there !! Sincerely, Michael Seidenfeld. TRIPADVISOR.COM USER
Great Service Every Year
Sep 8th, 2020
We’ve stayed at this hotel every year the past few years. Special shout-out to Trisha this year, who facilitated moving our 4 room reservation to the best western plus Down the road after discovering their pool had a mechanical failure. She was incredibly gracious and accommodating. We had six kids that were very much looking forward to a pool. We will be back next year! TRIPADVISOR.COM USER
My most recent stay with Best Western
Jul 28th, 2020
Please upgrade the rooms. The carpet was so old it actually was pulling away from the walls.This will provide a fresh appearance. The bed was very comfortable. I always stay at Best Western when I need to stay away from home TRIPADVISOR.COM USER
Jul 27th, 2020
All the staff was amazing especially the head of housekeeping was awesome thank you Shanna for making sure we had everything we need the GM was amazing she made sure everything was perfect for us thank you Debbie. TRIPADVISOR.COM USER
Housekeeping Not CoVid Compliant
Jul 23rd, 2020
We checked in and things seemed ok. Next Morning...We asked that Housekeeping bring us more towels and toilet paper and empty trash, which we had by the door, so as to limit contact during CoVid. However...they did not come at all on this day. So next morning I again let the front desk know, in person this time, that we hadn't seen housekeeping yet and we were running low on TP. Front Desk tried to insinuate that I never called them the day before. YES I DID. But then said she'd get someone right over. 5 hours later....still no Housekeeper...so I called again. "Sending someone right over'. 45 Minutes later...Housekeeper shows up. #1 with an attitude #2 with no mask or any PPE on. Which leads me to wonder if she cleans the rooms this way....and how safe was I in staying in this room? My reason for staying there was NOT a leisurely event, but an emergency, because my Air Conditioning Unit had broken. Because of the length of time to repair the unit...I had the option to stay at a hotel again, I opted to stay in broken air conditioning instead. It's a SAD DAY when someone who lives in Arizona chooses to stay without air conditioning in July than risk being exposed to CoVid because the hotel staff doesn't practice safety protocols. TRIPADVISOR.COM USER
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