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at the Best Western Toni Inn
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Dec 1st, 2020
Hotel was in great location right on the parkway at the end nearest to Gatlinburg. Rooms and pool were clean. Had a nice hot tub. The only thing that I noticed was that the indoor pool area was kind of dark. I believe a pool area should be brightly lighted. I felt that the bed was rather hard. TRIPADVISOR.COM USER
Not a place to stay with Kids
Nov 29th, 2020
Rudest front desk staff I have EVER Experienced!!! Front desk put us in a handicap room after we requested to be with our friend group on the second level. Mid way through the stay they decided to make us pack and move rooms. They would not assist with extra towels. Would not even help with the room situation and then moved us. We travel for youth tournaments in large groups regularly this place was not welcoming to kids. They did not want us to sit together by the pool and relax or eat pizza together. Not a good idea to stay if you want to relax!!! Do your research there were way too many places to stay that are not commercial that looked cleaner and more updated! I will never stay again after the way the desk treated my family TRIPADVISOR.COM USER
Nov 26th, 2020
Mattresses were extremely firm, ground floor room had faux wood flooring, very clean, no bugs. I would definitely stay there again. Walking distance to restaurants, Texas Roadhouse is next door. Indoor pool and spa closed at 10pm. TRIPADVISOR.COM USER
Nov 23rd, 2020
We only stay at this hotel when we visit the great smoky mountains. its so close to everything. always clean, the staff is so friendly the rooms are huge, clean and smell so clean. the breakfast is great! the parking lot is a bit tight is the ONLY complaint i have. TRIPADVISOR.COM USER
Nov 21st, 2020
This was my first experience to stay at the Best Western Toni Inn and it was a great experience. Check in went very smoothly and quick. The staff were very friendly. The room was very clean and quiet. The beds were very comfortable. Will definitely stay there again. TRIPADVISOR.COM USER
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