Best Western Village Park Inn

1804 Crowchild Trail NW | Calgary T2M 3Y7  [SEE MAP]Calgary  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 2

The room was not properly cleaned

Aug 4th, 2020

Disappointed cleaning service, i found a hair on the bed and in the tub, a stain on the wall and the drawer next to me, i asked for a kettle and it came dirty. The room was nice and big, everyone at the reception was nice TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

I was quite disappointed

Jul 15th, 2020

I stayed here because it was close to the hospital where my daughter was staying and because it was a familiar brand name. Under normal circumstances I would have discussed my issues about the room with the hotel but my focus was on dealing with the crisis at hand - and I had been awake for 40+ hours at that point. My room was on the main floor and I was travelling alone. When I got into my room the first thing I did was check the windows and doors. As well as a door from the interior of the hotel, there was one leading to the outside parking lot area and when I checked, it was unlocked. I then checked the door that can be used for adjoining rooms and it was unlocked. This was a little unnerving for a woman travelling alone. I locked everything up and went in the bathroom to wash up and the first thing I see is public hairs on the floor along with regular strands of hair. I grabbed a nicely rolled up facecloth to wash my face and it looked like there was feces on it - this is when I took pictures. I got into bed and went to turn on the TV and the remote didn't work. Oh well... I did call and they told me to just use the number pad to change channels. When I woke up I didn't have a shower - which I was so looking forward to because I didn't trust what was on the towels. I went to the front desk to get one of the grab and go breakfast (the buffet is closed due to COVID) and their breakfast consisted of a warm child's juice box, a warm yogourt and timbit sized muffin. I'm not what I consider a complainer and I can let a lot of things slide but I do stay at a lot of hotels and I do expect what I pay for - and this does not cut it. I'm sorry Best Western - I won't be back. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Close to Fppthills hospital

Jul 6th, 2020

Slightly to access due to construction. Expect that will be remedied in near future. Good attempts to provide breakfast as buffet not allowed due to covid. Handy to Foothills Hospital for appointment. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Husband in hospital

Jul 2nd, 2020

The kindliness and support we receive from all the staff at the hotel while my husband was in the hospital, was amazing. The service was always prompt - the staff always pleasant and courteous. I can absolutely recommend the Inn as a great place to stay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5


May 4th, 2020

I had to be near the Foothills Hospital during the quarantine. I loved the proximity - one traffic light and you are at the hospital!! We don’t live in Calgary and my husband was dealing with aggressive bone cancer and his diagnostics / care plan / treatments left me needing lodging for almost a month. The staff at the hotel treated me with respect, kindness, and compassion the entire stay. Housekeeping went above and beyond with cleaning and sanitizing. Sack breakfasts replaced the buffet for health reasons. I pretty much lived on them. There was always someone to answer questions. My room was cleaned on request any time I needed it. After a grueling day of tests, doctors, nurses, and watching my husband suffer; this hotel was my oasis in the desert. I was offered books to read, a shoulder to cry on, a cheery welcome, and a safe refuge. I hope to return when the amenities are open to the guests again and the occasion is happier. It is a beautiful facility and great staff made a challenging time much more bearable. TRIPADVISOR.COM USER 

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