Best Western York Pavilion Hotel

45 Main Street | York, England YO10 4PJ  [SEE MAP]York, England  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Nice little break

Jul 29th, 2020

Booked this break along with my son and his family. We stayed in the apartments across the road from the hotel. I was impressed with the apartment it was very clean and comfortable and well equipped. The location was great.A park and ride service runs just outside the hotel and there are several good pubs within a short distance. Would go again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

A rip off during Covid

Jul 28th, 2020

We were told because of Covid the hotel was closed but that we were being 'upgraded' to their apartments across the road. It was certainly not an upgrade, it was horrible, like a halfway house between prison and the outside world. The TV didn't work, the kitchen didn't have a bread knife, a bread board or a corkscrew and there was a flood in the vestibule outside our room. The poor gentleman who had to see us in, sort us out a corkscrew and deal with the flood was all alone - management nowhere to be seen during this most difficult of times for hotels. On top of this they were going to charge us for breakfast for three days until I complained - they refunded the money for those but in no way made up for the place we were put in. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Mothers day ruined

Mar 22nd, 2020

It was horrible unfriendly and damn right unpleasant and if I could rate 0 I would dont bother unless you have money they are not interested it is all pomp and ceremony downstairs but the room we were in was discussing TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Look carefully at your booking conditions

Mar 18th, 2020

Today, in line with government advice about non essential travel we cancelled our break, which was due to take place at the end of the month, at this hotel. The reservation section at reception immediately emailed us saying that we were liable for the full amount of our booking amounting to £240. We emailed back to the hotel pointing out that the booking conditions, which we had in an earlier email, allowed us free cancellation. The relevant document was scanned and sent to them. It was only at that point that they agreed to cancel the booking without any financial liability on our part. No apology was offered. We do feel that this was either an attempt to exploit clients for financial gain or gross incompetence on the part of the management. The reception said that the owner, a Mr Coussins was not accepting telephone calls. We do feel that the hotel should demonstrate flexibility to other clients who may not even have a cancellation clause. If they either offered a refund or a voucher for a future booking they would maintain good will and in the long run preserve their business. It is in everyone’s interests to consider the wider implications of actions at this difficult time. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Weekend away

Mar 17th, 2020

Just had a lovely 2 day stay at this hotel lovely staff and food clean and comfy recommend to anyone going to York. The food was the best I have had in any hotel I have stayed.Compliments to the chef. TRIPADVISOR.COM USER 

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