Beverly Hills Plaza Hotel & Spa

10300 Wilshire Boulevard | Los Angeles, CA 90024-4772  [SEE MAP]Los Angeles, CA  [SEE ADDRESS]
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Courtesy of Beverly Hills Plaza Hotel & Spa

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Guest Reviews

Tripadvisor Traveler Rating 1

REGRETFUL

Jan 3rd, 2021

The spa service facial treatment I got has left a permanent mark on my otherwise flawless skin. I wish I could sue the woman who promised the complete opposite results. Lord have mercy on money hungry white women who will say anything to make a buck. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Worst Ever

Nov 2nd, 2020

I decided to celebrate my wife’s birthday in Beverly Hills. Her day was great until we came back after dinner. The room was a little cold so we went to turn on the heater to discover the thermostat was locked. Strike one. At around 10:30pm we decided to go to the jacuzzi to relax together. After 12 minutes, someone from the hotel tells me we can not be here in the jacuzzi because it was too late. I apologized and answered by saying there aren’t any signs posted stating otherwise. He said he knows there’s nothing posted but we have to go. Strike 2! Later, we decided to get ready for bed and we discovered while brushing our teeth, that we were not getting hot water. We then ran the shower for at least 20 minutes and nothing but freezing water. We called the front desk to informed them of the problem and it seemed as if the guy who answered did not believe me. I explained that we ran the water and he continued to tell me that it was impossible. We both decided to send someone up to check. By now it’s around midnight and my incredible night with my wife is becoming a cold nightmare. We were told he would be in the room in 5 minutes but that turned into 28 minutes. Once he arrived, he went directly to the bathroom and ran the water for approximately 19 minutes to come to a conclusion and said we don’t have running warm water. At this point my wife is tired and irritated. The guy called someone and said that they can move us, but it’s going to take time because they were not sure if that room had warm water. It’s now close to 1am and they want us to pack up our things, walk to another room that may not have warm water and start over. At this point, all I can do is apologize to my wife. Because we were at the beach earlier in the day, we had to do the best we could by showering in freezing water. At check out on Sunday morning, we asked the guy at the desk if we could speak to a manager, he said we can’t and he promised to have someone call me. Well it’s now Monday the 2nd of November and we are STILL waiting. Just a word of advice before staying at The Beverly Hills Plaza and Spa, walk through your room and check everything first. Informed them of your itinerary and check how late or early you could enjoy the few amenities they have to offer. Or, stay somewhere else! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Wow! Blown Away!

Aug 17th, 2020

From start to finish this hotel experience was amazing! It is located in a safe area on Wilshire Blvd. Two ways to enter building through a lobby and a gated parking garage. The staff was so welcoming and friendly the entire 5 night stay. The lobby and grounds are gorgeous and welcoming. Our double bed suite was immaculately clean, fresh decor, new carpeting, and huge. Our suite had a view of the pool in the living room and flowered terrace in the bedroom overlooked Wilshire Blvd. I am picky. I have checked out of places upon arrival but this place is a gem. Heated pool and hot tub. Plenty of lounge area. We enjoyed room service a few times and it was delicious. Anytime we needed anything like towels, toilet paper, coffee, etc. it was a quick call with enthusiastic staff willing to accommodate and delivered timely. Our family is so thankful for the great experience. The staff literally treat you like family! We can’t wait to return:) Book and enjoy:) TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Highly recommend

Mar 8th, 2020

The staff here are wonderful. We were well taken care of from check in to check out. They were very helpful with anything that we needed. They were super accommodating. We will definitely go back there. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

FOX News playing in bar adjacent to lobby

Feb 14th, 2020

Bar TV broadcast tuned to FOX news misinformation disgusting. Needs no explanation. Also 2nd floor queen room extremely loud vibrating noise throughout the night very disruptive to sleep. A maze to access it. TRIPADVISOR.COM USER 

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