Blue Diamond Luxury Boutique

Km. 298-816, Carretera Federal 307 Chetumal-Puerto Juarez | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Amazing resort and the best staff around!

Jan 16th, 2021

This was the second time my family has visited the Blue Diamond and it was just as amazing as we remembered. The hotel itself is gorgeous, the rooms are great and everything is super clean. It’s a quiet, peaceful resort that is perfect if you are looking for a chill vacation. There were a few spots that they were still working on fixing from the hurricanes but can’t fault them for that. The food at the resort is absolutely amazing as are the drinks. One of the restaurants wasn’t open but they still would cook us items that used to be on the menu there, including some super fresh and delicious ceviche. The thing that really sets this resort apart though is all of the people that work there. I didn’t catch everyone’s names but here are some of the staff that really stood out: Omar, Roman, Ernesto, Claudia, Carlos, Misael, Margarita, Dago but really they all are so nice and thanked us for being there during the pandemic. You will love this place, it’s such a special experience and one you will remember. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Best Getaway EVER

Jan 11th, 2021

What a wonderful break from the COVID crazy! Though we were nervous about the medical issues, this resort went above and beyond to keep us safe. We came back to the States and tested for COVID - negative :) Be aware, they are working on fixing some damage from last years hurricane season as no one was at the resort for about 8 months. They opened up right before we visited from Dec 25-30th. While there teams of workers were scraping, pointing, etc. And night one we were pushed into a upgrade (I wanted to be in the jungle of the lagoon, so chose to go back to my original option as soon as they could put me there). but both spaces were lovely. I have uploaded photos of the Lagoon suite we stayed in here. But pix do not do it justice. As this was an all-inclusicve, I must mention THE FOOD! The food was soooo good. My hubbie and I are foodies, so we were pleased that it was all cooked to order. The all inclusive was really upscale, and they include goodies in your room like chips and candy. Just ask, they will bring them. We loved the breeze on the pool, and walking the beach. They offer snorkel, kayaking, and other options included. We had massages and my lymphatic and my husbands deep tissue were 80 minutes of bliss. All in all beyond relaxing and beautiful. We understood the need to repair, but had hoped it would be done before we had arrived. But as we were some of the first people back it was fairly empty making it romantic and intimate almost all the time. Saw monkeys and a Coatimundi, as well as lots of birds, and even a crocodile at the AMBAR restaurant. The best thing was the included Temescal experience. Though it was done without masks, I cannot recommend it enough - so cleansing! The women who perform the ritual were amazing and the feeling when you are experiencing it was almost out of body. Its a steam hut with chanting, honey and sugar scrub with aloe and basil. So great - DO IT! I will absolutely be making this resort my new place in Riviera Maya. Once Covid is over I will use it as my base to go to all the great local sites and experiences - you will not be disappointed! Shout out to OMAR (simply THE BEST) - keep those drinks coming! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

No longer worth it :-/

Jan 6th, 2021

This was our third visit to Blue Diamond. You can see from my previous reviews we had great trips in 2013 & 2015. So everyone booking knows the resort just reopened 12/16/2020 following being closed since March. It seems that most staff has been retained and as in previous visits are extremely attentive to any and every need you may have. They do have 5 star resort standards when it comes to service and the Meals were always top notch. This is a "Chill" resort, there is not crazy entertainment or lots of nightlife. Within a day everyone knew our names and went out of their way to make us feel like family. 1 employee even remembered us from 5 years ago. Omar is among the best servers we had, truly truly truly outstanding! The Timeshare push wasn’t there as it was in our 2015 stay which is very annoying and frankly something one shouldn't need to deal with especially at a self proclaimed 5 star resort. Happy to see that gone. Covid protocols - Overall they seem to be doing most of what other resorts and hotels are doing in Mexico. ( keep in mind these protocols are below US standards) Health Questions, Temps taken. Masks are required at all public places, hand sanitizer is available everywhere. We did witness some guests not wearing a masks but it was rare. People just respect each other, if you think “should I wear a mask?” Wear it! Staff always seemed in masks with the exception of the men doing work on the retaining walls. Staff should be really trained to encourage social distancing. One day we watched a group of guests instruct staff to squeeze two chairs in between two other couples. The staff proceeded until one of the couples protested. ( keep in mind there were about 50 EMPTY chairs) staff should simply say “chairs can’t be moved” I also find it gross and frankly alarming they are allowing people to bring their own mugs to be refilled. Yes, I understand that you want to keep your drink cold but I the germ aspect, it was gross before covid. Not once did I see staff sanitizing their hands between delivering things to guests. Again, this is how things gets spread. Salt and pepper weren’t wiped and the same water bottle was used to refill multiple tables condiments simply moved table to table. Again, one touch of my glass and then the next something is spread. As the resort filled, the more I saw corners cut and staff spread thin. Overall, I was very happy upon check in but as the resort filled I could see major issues. Leaving the resort, I’m happy I am leaving when I am as I foresee major issues coming from this resort in the next few weeks. We sadly again did witness people saving chairs super early and the resort allowing it. I think its beyond ridiculous someone can reserve a chair for an entire day and not use it. I get we go for a dip in the ocean or grab a bite or even run to our room to get something but if a chair isn't used for 60 min. items should be removed. It speaks volumes for this level of clientele. Overall, as in the past the average age was late 30s- 40ish. Mostly couples, very diverse. A couple of families with older kids. There were two younger groups that thought they were at a party resort and way over did it with the alcohol and that was a tad annoying. Because of travel restrictions very few Canadians or Europeans, everyone we interacted with was from the US. Now let’s get down to business. It pains me to report. While the resort is okay, it has not been updated since it was built as the Mandarin Oriental in early 2008. It is very much starting to show its age and frankly it’s sad to see the complete lack of maintenance. Now being very honest, I feel cheated paying what we paid. Gone is the great bedding with featherbeds and it’s been replaced with cheap sheets and thin duvets. This resort was once a contender to Banyon Tree and Fairmont not anymore. Even many small things like lightbulbs are missing. When exploring the resort MANY rooms are simply abandoned, toppled furniture, ceilings caving in. It’s frankly sad, very sad. None of this is result of being closed because of covid, it’s because the owner isn’t reinvesting in the property. The gym is a joke. Hours are 7-7 but it’s NOT air conditioned. SUPER STONG incense is burned making the place wreak. The door is left open! I would usually work out around 5pm one day the lights were turned off! with no staff to turn them on and super loud annoying music played! (FYI 90% of people that use gym have headphones, the loud early 2000's dance music is stupid) 1/2 the equipment didn’t work, free weights consisted of about 9 mismatched weights. With all that said we actually we considered extending our stay by two days prior to the influx of guests. I went and asked the concierge and she said “I’ll check the price but it’s usually better to book through Expedia” I find it insane that a resort would encourage guests to book though a third party. Sure enough, the quote she gave me was $200 MORE / night to book directly! In the end would I return? Absolutely not. This area has far nicer resorts in the same price range. If you can get a rate sub $300/ for 2 guests a night ehh that’s likely okay. Anything more look around. One rule of thumb, if a resort has to call itself "Luxury and 5 Star" they likely aren't. Also, the have the AAA 4 Diamond logo on EVERYTHING. What year were they given this award? I'd love to know what AAA would rate them now. If you look at AAA's website they don't even list Blue Diamond. As I said in pervious reviews TIP! Everyone that works here works VERY hard and provides amazing service. If you can drop Over $5K for a week in Mexico, you should be able to tip! Safe travels! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Boutique resort with friendly staff

Dec 31st, 2020

This is more of a 3.5 rating than 4. This hotel was closed since around Mar 2020 and had reopened in December 2020. Separating my review into a few sections: Covid safety: All staff wear masks. Hotel was <50% occupancy, so everyone is pretty spread out. Guests don’t seem to be required to wear masks in common area. They temperature check and give you hand sanitizer whenever you go indoor (lobby, restaurants, spa). Check in: Upon arrival at 2pm, there was no one out in front to greet us, and I thought we’re in an empty resort. After a few minutes, we were brought to the check in desk. Check in is at 3pm, they sent us to the beach front restaurant, things seemed fine. At 3pm, we went to the concierge to check for the room, no one was there for 20 mins, and when we finally found someone, they said room is not ready. Same thing happened to other guests. Alonso (resident manager) apologized and offered complimentary spa service, said room will be ready at 6p. Our room wasn’t ready until 6:30p. I understand that the property was closed for a while, but this process was just very poorly managed. The excuse for hours was “they’re cleaning”, and there are so many other people who arrived at 10:30a that day got the same message. It’s really a problem when it takes 8 hours to clean a room. Room: Very spacious, love the massive room and bathroom. It’s 80% clean, the not-clean part was the part that caused the delay in us getting our room. I think they were repainting the room just before our check in, so it smelled like paint for the first night. They also didn’t clean the floor well, I could see shoe print on dust. Indoor slippers weren’t provided. Beach bag was also supposed to be provided but not provided. The outdoor bathtub did not look clean enough for use, so I didn’t use it. The blinds can’t be shut, so light comes through very early in the morning. Food: Let’s start with the good parts. There are only 2 restaurants open as of Dec 2020 - Ambar (dinner only) and Aquamarina. Food and service from Ambar was great. Concierge said menus from both are basically the same, but from experience, they’re so different. Ambar’s menu is much more gourmet. I would recommend spending most of your dinner meals at Ambar. Ernesto was our waiter, he’s super friendly. The lunch food from the beach restaurant (Aquamarina) was below average. I had a poke bowl (rice was hard, avocado was not ripe, and the poke was like smoked salmon from breakfast), same with the sushi roll. Breakfast there is acceptable. Beach: The water was murky with lots of algae, and you wouldn’t want to swim in it. It’s particularly wavy at this time of the year. The water by the more expensive hotel next door (Rosewood) was also murky. We drove to Akumal Bay (45 mins South) the same day, and the water there was much nicer despite it being wavy too. Activities: Very limited due to low occupancy. Service: I think the staff really tried their best despite the difficulty we had at check in. They’re all very friendly and from talking to them, times been rough for them and they’re very happy to return to work again. Carmen from concierge, Ernesto from Ambar, Alonso the resident manager, Victoria from spa, Eden from check in, they’re all great people! Grounds: From check in to the beach is about a mile away with rooms along the way. You can walk, bike, or get golf cart transport from the staff. The grounds aren’t exceptionally beautiful but it’s nice enough and is peaceful. You’ll notice workers renovating the place and repainting walls and curbs. The staff noted that not only did the pandemic hit them hard, they also had a couple hurricanes in recent months that really damaged the property. Value: it’s my first time at an all inclusive resort, so wasn’t sure what to expect. But for about $500 a night, this seems to be below expectation. The main issue is the quality check of the rooms and lunch food. Their reopening seemed rushed. I would stay here again if I want to do absolutely nothing, didn’t care about swimming in the ocean or having any excursions. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

A Letdown

Dec 30th, 2020

I was excited for a high-end boutique resort, but what I got was a 2 star hotel. Rooms are DATED - stains on the lampshades, window shades, and NO HOT WATER. They came to fix our hot water twice and yet nothing changed, we had to take cold showers our entire stay. The phone in our room was broken, they never refilled the mini bar, and every time we called and asked them to address these issues they'd reply "sure someone is on their way!" but no one ever came. Over and over this happened. Absolutely horrible service. The grounds are beautiful but everything looks so run down. The pictures you see online are totally photoshopped. This place needs a serious renovation and new staff, and until that happens, you're better off somewhere else. TRIPADVISOR.COM USER 

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