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at the Boca Beach Club, A Waldorf Astoria Resort
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Beautiful and perfect stay!
Jul 29th, 2020
We could not have asked for more while staying at the Boca Beach Club. My husband and I flew down for a family wedding and had concerns about traveling given the current circumstances. This spacious resort took cleanliness to very high levels. We felt comfortable the entire time. The restaurants were fantastic, the beach front and pools were beautiful. The staff is top notch! A shoutout to these staff members who made our trip memorable (I’m sure there more I’m missing!) Nick, Milo, Duke, Violette, Miguel, Dana, Ashley, Kevin, Sean, Timothy, Susana, Edwin, Carlos. Loved every minute of it and hope to be back soon! TRIPADVISOR.COM USER
Wonderful 3 night stay
Jul 6th, 2020
We arrived on Thursday, July 2nd. Our rooms weren't ready but we were quite early so that was okay. Eric at the front desk was thorough with Covid protocol & really informative, very nice gentleman. We went to the Beach Bar for lunch & couldn't have been welcomed in a more friendly way by Metin our server, such a bubbly personality! We had a fantastic lunch! A short time later our room was ready & what a view overlooking the pools & ocean. Our room was spotless & really nice. We chose to opt out of daily room cleaning, on day 2 of the stay we arrived back to our room to find a sealed container with fresh towels, bottled water, TP & a pack of disinfectant wipes! Very nice touch. Customer service at this property is the #1 priority & it shows. The food & presentation was impressive, drinks were very tasty too. Also a shout out to Susan at the pool & to our poolside buddy Collins. We felt completely pampered by all. General Manager, John Carns & his team made this a trip that we thoroughly enjoyed & we will be back. TRIPADVISOR.COM USER
Beautiful Resort with Outstanding Service!
Jul 5th, 2020
We just had the most wonderful 3-day Staycation for the 4th of July weekend at the Boca Beach Club. We have lived in Boca for over 20 years and this was our first stay, but will certainly not be our last. We highly recommend the Ocean Vista room with floor to ceiling windows to enjoy the beautiful views overlooking the pools and the Atlantic with fantastic morning sunrises. The rooms are well appointed and spotlessly clean. We would like to give a special call out to Eric at check-in, our personal concierge Kelly, pool attended Susan, Jobe the Cabana Manager and last but certainly not least "Metin" our pool waiter who was most attentive, funny and so knowledgeable about the resort and its' history. The staff remember and call you by your name which was such a nice personal touch making you feel right at home. The hotel is practicing all the health and safety protocols and we felt totally comfortable I have been in the travel and hospitality industry for over 40 years and appreciate how challenging it is to operate under the current circumstances. Congratulations to the Management and all the staff for providing us a wonderful stay. Look forward to seeing you again soon. TRIPADVISOR.COM USER
Not as expected
Jul 2nd, 2020
We stayed at the Resort the two nights prior to arriving at the Beach Club, while my boyfriend attended a conference. After a miscommunication about a late checkout to accommodate us until a room was ready at the Beach Club at the Resort, we took the shuttle over to the Beach Club, and found our room was not ready. We left our phone number with the Front Desk who said that they would call when the room was ready, and also told them we would be working in the lobby. The lobby itself was beautiful (the water feature as you walk in, overlooking the ocean is stunning); however, not the most comfortable for doing work. Three hours later, we went to check with the Front Desk about the room and found that it was ready. We received a room overlooking the pool and ocean, which was very nice. It was clean and comfortable. We attempted to have dinner outside at the Ocean Bar, however, we were unable to get service- there was a large group of people inside that appeared to be more important. After sitting outside for approx. 20 mins, a server did come out and take care of another couple who had just finished their meal and handed us menus. After waiting another 15 minutes, we ended up walking to a restaurant outside of the resort to eat. We ended up going back to the Resort and taking a shuttle back (due to a few member’s kids, the ride was quite unenjoyable. The shuttle driver did his best to ensure we had a good experience, regardless of the kid’s behavior). We had breakfast at SeaGrille and enjoyed all of the options available. It was a relaxing breakfast, with great service. We then spent the day at the beach. The beach was well maintained and the servers were attentive. Chairs were very close together and not the most relaxing experience. We later sat by the pool and grabbed lunch at the small take and go outlet near the pool. We went back to the Ocean Bar and were successful in eating dinner there. We had breakfast at SeaGrille again, on the morning we were leaving. It was a completely different experience from the day before. After waiting for a table, we agreed to share a 4 top with another couple so we could both get seated sooner. I was very impressed to see that the restaurant had called for assistance from other f+b outlets around the property, it was clear that they had all been cross-trained and were all working seamlessly together to get everyone served and food stocked. On our way out, we saw Alan, the bell/valet. We had met him when we first arrived at the property. Not only did he remember us, but we picked up our conversation right where we left off 2 days ago, after he asked about our stay. He is a huge asset to your property and almost all of your team could take notes on 5* service from him. TRIPADVISOR.COM USER
Jun 9th, 2020
I booked a trip to celebrate family birthdays together. The room had an amazing view and there was a complimentary bottle of champagne with a very thoughtful note wishing me a happy birthday. It almost made me cry. It was such a surprise! I really enjoyed the boat ride to across the bay to the beach property. Several swimming pools, lots of Tiki Bars and the lounge chairs and umbrellas were very comfortable. I could go on and on. It is definitely a place I would go back for a stay-cation as I live in FL. There was so much to do but I was only there for 3 nights. It was way nicer than the Waldorf Astoria I stayed in Panama. Definitely a world class destination of it's own. TRIPADVISOR.COM USER
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