Waterstone Resort & Marina Boca, Curio Collection by Hilton

999 E Camino Real | Boca Raton, FL 33432-6311  [SEE MAP]Boca Raton, FL  [SEE ADDRESS]
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Courtesy of Waterstone Resort & Marina Boca, Curio Collection by Hilton

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at the Waterstone Resort & Marina Boca, Curio Collection by Hilton

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Guest Reviews

TripAdvisor Traveler Rating 2

Enjoy the CONCRETE View

Feb 23rd, 2020

We paid for an upgraded “water view” room - all we could see was concrete. Tiny, dirty, stained balcony with 1 chair. Toilet was broken and not repaired. TV did not work. This is a hotel on decline - we will not return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Room noise and service unacceptable

Feb 20th, 2020

Do NOT stay on east side of hotel, cars crossing inlet bridge will keep you awake all night! The noise is hideous! Sat at outside Lounge area and we had to go to get service 3 separate times. We were not only ones, this occurred with multiple times to multiple groups outside. Positives: hotel has been updated and rooms are decent. At price point the overall experience is unacceptable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Extremely attentive staff. Every employee was super welcoming and kind.

Feb 19th, 2020

Original and fun location in the Marina. Watersports available right off their deck! Heated pool is a plus. We are super impressed on how welcoming and empathetic their staff is no matter what their role at the hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Big disappointment

Feb 16th, 2020

Not a true resort in my opinion. Halls are dark and dingy. When we left our room this morning the carpets in hall were covered in party confetti. When we returned at 5:00 it was still there. Limited food choices especially for breakfast. They put out a coffee pot by the front desk in the morning but not decaf or hot water as is the case. Very limited parking so valet is virtually required. They advertise a champagne reception which is someone by the reception desk giving out a glass in the afternoon and nothing else. Location in the water but ocean side right next to a draw bridge. Room was not even up to standards of a new Hampton Inn. Staff were all friendly and helpful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great service, stylish hotel

Feb 15th, 2020

After a long day of travel, walking into the Waterstone was like finding an oasis. It was so relaxing and the staff were friendly and helpful making check in very easy. The hotel room is nice, but the best part of my room is the walk out balcony and beautiful view of the water. The bed and pillows are very comfortable. There are only two things I didn't like: the shower/water pressure and the WIFI. Granted, it's an older hotel, and they have done a wonderful job of decorating it and making it look stylish. But I feel the shower, especially the shower pressure is where you see the age of the hotel. I also had a hard time with wifi in my room, but that could be user error. To be fair, I didn't take the time to ask the hotel about it. The very best part of this hotel, and the main reason I'm taking the time to write a review is the service. Farham Rafiq is hands down the BEST I've encountered in customer service. He was gracious, courteous, professional, and went above and beyond to help me. This is the kind of person I would want working for me and I want to make sure his bosses know what a gem they have in Farhan. I also wanted to mention the good experience I had at the Boca Landing restaurant. I ate there at least three nights and the food was always delicious and the server Jimmy did a great job. I recommend the creamed corn! TRIPADVISOR.COM USER 

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