Boca Raton Resort & Club, A Waldorf Astoria Resort

501 E. Camino Real | Boca Raton, FL 33432-6127  [SEE MAP]Boca Raton, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Fantastic family time at Boca Raton

Feb 18th, 2020

We really enjoyed our family time at the resort, various family activities from golf, tennis to water sports. Kids had a lot of fun. The staff is extremely helpful and considerate. We are very happy for the stay and look forward to coming back again soon. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Stayed 2 weeks

Feb 18th, 2020

Over two weeks you can have crowds at certain times and quiet usually at the beginning of the week. The Hotel grows on you. We kept discovering different areas of the Hotel we had not visited before every few days. It’s really big. They must have 12 in staff just at the front desk to assist you. Their staff is their best feature. Beach and many pools are clean and the waters warm. Rented a boat on the property which was a breeze and really fun. Great architecture from the ‘30s yet modernized. Programs for the kids too. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Rundown overpriced hotel

Feb 17th, 2020

First off we booked a bungalow suite - it was dark and dingy and dirty - felt like a basement apartment- dirty carpeting - stained sheets and hair in the bed- -We moved tower which was better but still so incredibly outdated - the bathroom had drop ceilings - a shower bath - outdated bathroom and furniture - not something you would expect at a Waldorf- the room did not even come with water bottles to take your meds or gd forbid wake up thirsty ! The rooms were made up close to 5 many times which is unacceptable. I thought the breakfast area was so rundown - the chairs and couches look like someone threw them out and you gathered them all and set up a room- the outdoor area didn’t even have cushions on the couches - the nicest part was the Luna Bar - the Monkey bar had old chairs that were even missing arms! The pool- well going to the Boca Beach Club is gorgeous - the hotel pool is horrible - the chairs - the loud music blasting out of the trees and the bathrooms were the most dirty smelly bathrooms that I’ve ever seen . The pool area looks like something out of the 1970’s. Overall this hotel needs so much work- they are way over their heads with this property !!! The Boca Beach Club is the only part that is worth staying there - everything else needs beyond help ! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent service, beautiful property

Feb 15th, 2020

I recently worked one of the conferences held at the Boca Raton Resort & Club. In doing so, I interacted with many of the employees who were all top-knotch and very professional and gracious. There were several, though, who went above and beyond to ensure our program was a success. Allyson Stover (catering and convention coordinator manager), Brendan (bell captain), Tom (Front Desk) and Anthoy (banquet services ??) were amazing, fantastic and I can't say enough about them. They are gems, exactly how I would want my employees to be if I owned the hotel. I can't thank them enough for their help. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Terrible spa experience

Feb 13th, 2020

We came specifically because the spa was supposed to be one of a kind. I was underwhelmed at best with the bath, and then was not permitted to get a scrub, massage, OR hydrafacial because I have an existing medical condition that they deem not worth dealing with. There is 0 medical rationale that I was not able to get these services. I ended up getting a different type of facial they deemed to be compliant and a haircut. The haircut was the worst I have ever had. Awful. The whole thing was upsetting and amateur at best. TRIPADVISOR.COM USER 

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