Boston Marriott Long Wharf

296 State St | Boston, MA 02109  [SEE MAP]Boston, MA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Guest Came First

Jul 24th, 2020

My sister and I booked the Boston Marriott Long Wharf Hotel for a stay in April of 2020. We intended to spend two nights in Boston on our way home from a trip to Denmark. Due to the travel ban in Denmark our trip was canceled. We proceeded to cancel all our hotel reservations. The Boston Marriott Long Wharf hotel was very accommodating and canceled our room reservation with no problem at no cost to us. We are certain this pandemic has been very costly and difficult for the Marriott and all other hotels but they rose to the occasion and put their guests first. We really appreciate the way this was handled and we will definitely book the Boston Marriott Long Wharf when we again feel safe to travel. Thanks to the hotel for putting a bright spot in this mess. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great experience, great staff

Jul 22nd, 2020

Visited this past weekend. Covid rules are in place, so bar was closed, which was sad, as was the pool. The staff here were phenomenal. Stu greeted us as we pulled up. I had some minor car issues on the drive up, and he offered any help I needed (anti-freeze!). He was genuine in his want to help. He was great! Julie and Colleen were great help both before check in and at check in. We asked for a quiet room and were accommodated nicely! Jeffrey was great at the front desk as well. All were nice and kind during our three day stay. The hotel is in a great spot- close to the sites. The harbor right out the window, yet it was quiet inside the hotel! Security kept a nice eye on the people coming in. Rooms were nicely appointed, clean and we felt safe. Everyone said hello when we walked by. Lobby had great TVs to watch the games. When leaving, checkout was quick. And again Stu helped us out the hotel, and again made sure my car was okay before I left. Even gave me a cold bottle of water (it was 100 degrees outside). He has been there many years, but still loves what he does. The entire staff said they were there for many years- their happiness shows in their work and friendliness. Cannot wait to go back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Quick visit

Jul 12th, 2020

Clean, amazing staff from Coleen at the welcome desk to everyone we bumped in to. Disinfecting everything! Location is amazing right off the T. Staff was welcoming and happy! Rooms are beautiful with a beautiful view. Cannot wait to return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Another traveler really upset about the lack of transparency

Mar 19th, 2020

Like travelingtthomas, I was really dismayed not to be told in advance that the Marriott Long Wharf had been "ground zero" for the COVID-19 crisis in Boston. As a platinum elite Bonvoy member, I could have been contacted before check-in by several different means including SMS text messaging, email, and the Marriott Bonvoy app. I received notifications that my room was ready but not about the virus issue. The desk staff was friendly but also failed to mention the issue. I have received no feedback from Marriott or from Bonvoy after contacting customer service about this failure. This is a true black eye for the entire Marriott chain. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Pleasant Stay but Lack of Transparency Regarding Patient Safety

Mar 13th, 2020

The hotel stay was good, and the hotel staff was very helpful and professional. However, upon checking in around 8 PM on Friday, March 6th, no one mentioned to us the very recently public information about the Biogen conference and the COVID-19 connection. We had been traveling all day, so we were not following the news, and it was not until the next morning when a friend sent me a message expressing concern after she had heard the news. That was the first time there was lack of transparency. Now, here we are one week later, and I learn that yesterday the hotel was closed as the result of "new information." As someone who recently stayed at the hotel, I have been trying to reach someone by phone or email to know what this new information is. Particularly, I'm interested in knowing if my family and I are at risk, so like if a hotel employee has tested positive for the virus, I believe that we guests are entitled to know. I was traveling with my mother, who is 60+ and my two children. For me, it doesn't matter how beautiful a hotel is or how seemingly professional the service staff is if I feel that the larger corporation does not have the respect for me and other guests to be transparent about health-related matters. Please note that the poor service rating is not related to any interaction I had with a desk clerk, wait staff, or other general staff but with the lack of communication I have received from the leadership at the hotel. TRIPADVISOR.COM USER 

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