Boulan South Beach

220 21st St 220 21st Street and 2000 Collins Avenue | Miami Beach, FL 33139-1734  [SEE MAP]Miami Beach, FL  [SEE ADDRESS]
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Courtesy of Boulan South Beach

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at the Boulan South Beach

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Guest Reviews

TripAdvisor Traveler Rating 5

Love Boulan

Jul 22nd, 2019

I like Boulan so much!! This is my favorite place in the Miami now!!! I saw some bad review and was upset, because I had non refundable reservation! But my stay was wonderful! The hotel are awesome! Friendly stuff, beautiful view, Elena gave me free upgrade and she was so nice with me!! I will recommend the hotel to all my friends)) miss you, guys) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great room!

Jul 22nd, 2019

What an incredible suite. Very spacious and super clean. Located just across the street from the beach. Great rooftop pool! There is a delicious restaurant downstairs with a complimentary breakfast.Tons of shops and restaurants in walking distance. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Surpassed my expectations!

Jul 22nd, 2019

Came with a few girl friends for a fun getaway trip, left with a smile on my face. The Boulan truly has the best service in town and everyone there treats you like family. If you're looking to leave with a really nice tan, they have an amazing rooftop pool deck (the sunset view is a plus). Steps away from the hotel is Orange Blossom which has the yummiest food whether it be breakfast, lunch, or dinner. We stayed in one of the suites which came with a large kitchen, living area, balcony, deep tub, walk in closet, & washer/dryer in room. The kitchen was amazing for nights we wanted to stay in and have home-cooked meals. Traveling with a group of girls can sometimes make it hard to accommodate everyone comfortably, however these spacious suites at the Boulan Hotel were perfect. I was very impressed with my experience at the Boulan Hotel and would highly recommend to anyone that wants to visit South Beach. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Most disappointing hotel experience ever.

Jul 19th, 2019

We did a two week roadrtip trough Florida, the Boulan South Beach was our sixth hotel. Four others were also 4 star hotels, one other hotel was a 3 star hotel so we've stayed in enough hotels to compare them to. The Boulan was definately our most expensive hotel and should have been de most luxurious one. It totally did not meet our expectations, here's why: 1. The furniture and maintenance of the building: The pool chairs were realy worn out, stained and damaged. As a reaction on a review dated March 18th 2019 the manager claims that all the pool beds have been replaced. We can confirm thas this is not the case. Same for the furniture in our room, a worn out sofa en closets. All walls were stained, had marks and holes and small damages. Curtaines also dirty and stained. There was no air conditioning in the hallways or elevators, once you came out of your room, the heat was immediately there. Lifts were very slow, at least a 5 minute trip to go one floor up to go to the pool. The building itself is poorly isolated, you could hear every street noise and it is quite noisy in Miami South Beach. 2. Pool experience: There is no supervision of any kind. Dirty towels are piled up, clean towels nowhere to be found. There was a dog running around on the pool deck, people eating Mc Donnald's take out, children with take out pizza IN the pool. There is no possibility to order a drink, even drinking water was nowhere to be found. 3. Private beach experience: Since the pool wasn't a success, we went to the private beach. It was actually not a private beach but one runned by a third party. After searching five minutes for someone who could explain us which part was available for Boulan guests, we learned that only two chairs and two towels were included in our hotel stay, for an umbrella we needed to pay an additional 15 USD each time. Is there anyone who stays on the beach without an umbrella when it is over 100 degrees outside?? 4. Valet parking: The only parking option is valet parking for 40 USD per day. Again, the valet parking is runned by (another) third party. We tried to get our car four times, nobody of the valet company anywhere to be found. Second day we saw someone from the valet company when we returned from breakfast en we asked to get our car ready in half an hour, the answer: we cannot do that, you have to come back ten minutes before you want your car. We returned 20 minutes later and guess what, no valet employee anywhere around. We were that irritated that we took an Uber (cost of 26 USD at our own expense). 5. Breakfast: Again, runned by a third party. Very limited choise, you can pick one dish per person out of 7 or 8 possibilities. Dishes are very small, my husband could easily eat three of those (we are European, so in general we don't eat much). The breakfast place is very small and crowed, also guest of other hotels have to eat over there. First day we were seated almost in the door opening, I think the waiter bumped into my chair about 20 times. 6. Third party cooperation and responsibility: Since parking, beach and breakfast are runned by three different independant companies, the hotel management/staff feels like they have nothing to do with these matters, however I feel like parking, beach as well as breakfast are important aspects for a successful hotel experience. 7. Wifi: Only wifi in your room, not in the hallways, gym nor on pool deck. Very annoying since we're European and don't have 4G outside of Europe. 8. We were a little bit lost: There was no information guide, hotel map or direction signs available anywhere in the hotel. We searched about 10 minutes to find the pool. We didn't find te gym so went to the front desk to ask where we could find the gym and got the answer: 'I don' 't know'. We later found out that that person was the assistent manager. 9. Room types: We stayed three nights, after the second night they found out the we should be in a king suite instead of a standard room. We switched rooms, but no apologies nor compensation were offered. 10. The assistant manager: When we checked out, I explained all the above to the reception desk employee. She responded understanding but was also rather powerless. I feel very sorry for her since she realy did everything in her power to make our stay as pleasant os possible. However the assistant manager was right next to her during this whole conversation and she didn't even lift her head, she did ssssshh the reception desk employee when she tried to get her attantion, so she definitely must have known what was going on. 11. Accidental credit card charges: They randomly charged our card for 163.13 dollars without our permission, without us signing of on the transaction. We e-mailed our credit card statements to the reservations departement and a manager named Anthony replied us several times that they couldn't find a charge. Later we e-mailed the front desk and they helped us out. After 10 days we received our money back. All together we paid the three nights king suite + 120 dollars parking, 26 dollars for an Uber since it was too difficult to get our car, 90 dollars service fee for actually a lack of service and 15 dollars for an umbrella on the beach = room price + 251 dollars extra... Since I feel like we deserve an answer and compensation for this very unpleasant and disappointing experice, the reception desk employee advised us to write this review, apparently it's the only way to get the (assistant) managers attention. Let's now hope for the best, an: 'I'm sorry, we hope you reconsider' will not feel sufficient. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location 1 block from beach

Jul 19th, 2019

I was a little surprised when we arrived as although this property advertised it had a private beach, it was infact a block back, but that was probably my fault for misunderstanding the description. We also got free breakfast for 2 in the near by cafe Orange blossom - slightly annoying as we were charged a supplement to accommodate our 2 teens so why should they not get breakfast? Also this cafe is open to the public so some mornings the queue was very large and we had to wait along time for a table. Pros Great location, walking distance to everything in south beach, but quiet enough to be out of the noise. Enormous 1 bed suit enough room for 4. Molton brown products in bathroom. Big balcony great view of Collins Avenue. Cons Weird huge mirror left against the wall, I was constantly worried this was going to fall. Sofa bed mattress was very thin. My kid just slept on the sofa. Attention to detail- grout & seal in shower was disgusting. Only 2 coffee pods for free for a stay for 4 people for 5 nights was a bit tight. TRIPADVISOR.COM USER 

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