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at the Boulan South Beach
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Miami Getaway - Excellent Guest Services and Hospitality - Spacious Suite
Nov 20th, 2020
Excellent guest services and hospitality. The Boulan staff was amicable and accommodating. We received an early check-in, before 10:00am, which was very much appreciated. Subsequently, we requested additional cookware (pots, pans, cutting board), which was brought to our room within minutes. In choosing the Boulan, an apartment style hotel, we opted for a one bedroom suite, which was approximately 1,000 sq ft. The generous square footage boasted a large functional kitchen (electric range, stove, wine cooler, and refrigerator) where we were able to make excellent dinners and even host. Modern and clean design. We recommend this for families, couples, anyone looking for a great Miami experience in a very prime South Beach location. Special appreciation to Pierre and Ayla who made the stay that much more enjoyable. TRIPADVISOR.COM USER
1 Week Stay
Nov 18th, 2020
My stay at Boulan was not what I expected. There was 600 incidental hold charge yet the room started leaking from the ceiling and light. I was told the resort fee would be waived due to my troubles with the room but my card was still charged days later for 300 dollars. Horrible management. The manager was never there throughout my entire stay only a young girl who didn’t seem to know much at the front desk. TRIPADVISOR.COM USER
Great place to spend a weekend!
Nov 13th, 2020
We booked this property so we could have a kitchen and it was better than we expected. High end appliances, clean modern decor. It was very spacious and the staff was excellent. Would definitely book this again. TRIPADVISOR.COM USER
Nov 4th, 2020
We had originally booked The Plymouth, but got a call about two weeks before our trip stating something about Covid (I could barely hear the woman on the phone because it kept cutting out) and were told we would be moved to Boulan and there would be no additional cost and we would be upgraded. Pros: Full kitchen, sectional sofa, huge bathroom, partial ocean view (The Setai blocks most of the view). The kitchen was stocked with bare minimum dishware, but enough to cook some meals. The beach was never crowded, same with the pool area. Staff was very friendly and always had great recommendations for dining. They will hold your luggage if you arrive early or fly out later than typical checkout. Cons: We would go down to the beach between 9-10 every day and there were never towels ready to be distributed. None of the dining amenities are open, including room service. We usually had to call the front desk multiple times for things such as towels, robes or ice. Overall, we loved our stay at Boulan and had considered returning for a stay in the future... until we returned home and I reviewed my credit card statement. Two unauthorized charges were on my account, even though I was told at check in and check out that nothing would be charged. I contacted the hotel via email because getting through on the phone was impossible. Michelle responded in a timely manner stating that one of the charges was refunded as I had paid those resort fees with my booking. She also had attached the folio from our stay which had 3 minibar charges. We made sure not to touch anything on the minibar during our stay since we had gone grocery shopping when we arrived. The folio did not even have the items labeled with what was used, just "in room minibar". Michelle told me that she would review with her staff and get back to me no later than tomorrow. That was last Thursday and I have not heard from her since then, even after sending multiple emails. The charge is still in my account. If you stay here, make sure you check your card statement for additional charges... maybe ask if the minibar items can be removed from your suite. TRIPADVISOR.COM USER
Oct 19th, 2020
I encountered this staff while on vaca in Miami. They were responsible for getting and setting up my beach chairs. They were super nice and very efficient. Greeted my girlfriend and I with smiles and were extremely mannerly. TRIPADVISOR.COM USER
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