Boulders Resort & Spa, Curio Collection by Hilton

34631 N. Tom Darlington Dr | Scottsdale, AZ 85262  [SEE MAP]Scottsdale, AZ  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Wow, just Wow

Jul 20th, 2020

Fabulous from front entrance to leaving. We got a casita. We have stayed in 5 star hotels all over the world, my husband who is picky was very pleased with the accommodations. Love the text to connect with staff. Great carts for door to door service. Definitely recommend this to everyone coming to the Scottsdale area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Better Than We Expected

Jul 14th, 2020

We booked a 4 night stay here in June 2019 as a couple's getaway. We did our research and asked the hotel a lot of questions about its COVID-19 response before we decided to book. The hotel did a great job making guests feel as safe as possible. We saw many people wearing masks and always saw the staff in masks. 1) Rooms - We really enjoyed the casitas that are spread around the property. We were trying to avoid a high-rise hotel with elevators and shared hallways. This property is exactly what we wanted. We never saw any other guests in the casitas around us. The room and bathroom were big and we used the deck often. Everything was spotless upon arrival. There is no room service or housekeeping during your stay to eliminate others in your room, which felt appropriate. The only downside was the amount of trash that accumulated. We also had to go ask for more coffee and toiletries which were happily provided. 2) Property - The property is big and there are golf cart rides available. We ended up not using them much because it took them a long time to get to your room. But I think they had limited staff. It is possible to walk between all the main buildings which takes 10 minutes tops. We found the grounds to be well kept, clean and quiet. We used the walking and hiking trails a couple times and they are pretty easy. There is a self-parking lot and it is far from some of the casitas. Not a negative or a positive, just something to be aware of. 3) Pool - The pool next to the lobby was beautiful but a bit small for the size of the property. We never felt crowded, especially because people were attempting to keep their distance. But nearly every chair was full and with a couple of families in the pool it certainly felt small. the food served poolside was just ok. But you're allowed to bring your own food and snacks, which we did. The pool at the clubhouse was quiet but didn't offer the views or pool service, but still a nice spot. 4) Golf - We golfed one morning and thought the course and the service were excellent. It wasn't hard to get a tee time and the price was very reasonable for the quality of the course. 5) On-site dining: On-site dining was limited due to COVID. The clubhouse restaurant was open for breakfast and dinner. Everything was good, but a little overpriced. The servers did a great job attempting to make everyone feel safe in the environment. I would recommend grabbing takeout at some of the restaurants in the area and eating on your deck or a the pool. Overall, we had an excellent experience and would definitely consider staying here again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Pretty disappointed

Jul 11th, 2020

So, I’m not sure we just had a string of bad luck or this is how the resort operates... We wanted to celebrate my birthday so we booked an overnight here. Upon checkin, we were given a room and then were told it actually wasn’t available and that they didn’t have one ready yet. We arrived around 2:45pm and with checkin being at 4pm, we understood and went to the pool. 4pm comes around and I call... room still isn’t ready so they give us a $50 credit. Fine. 5pm rolls around and we call and the room still isn’t ready. Okay, at this point we need some sort of explanation and were told they were short on cleaning staff. They gave us $150 credit... this is great and all but considering how long we were at the pool, we more than made up that difference getting waters and beverages. She told my husband she was going to call the cleaning staff to see where they were with it and he said he would just hold rather than wait for a call back. Fast forward 30 seconds later - voila! Our room was ready! We get to our room and it’s wonderful. We get ready to order room service just to find out that they’re not doing room service. Bummer but that’s my fault for not looking into that in advance. So, we order takeout from The Spotted Donkey. My husband walks up there to pick it up and walks back. Gets to the room and... no silverware. Keep in mind, these walks are long due to how large the property is. So I call them hoping they can drop some off. Nope. The restaurant has policies where they cannot do that but we could have a bellman drive us to and from there... great, so we have to pay to go get silverware because we would have to tip the gentleman for driving us. I decide to just call the front desk to see if they have silverware and she says they do and will bring it immediately. 30 min later... no silverware. I call and she says she will look into and get over to us... you guessed it, “immediately.” It has now been 10 minutes since my last call and now silverware and cold food. Not to mention with all of the bad service, the spa is shut down and they don’t do room service. We most likely will not be returning unfortunately. I would recommend another resort in the Phoenix Metro Area because there are several amazing ones. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A perfect COVID-19 vacation destination

Jul 6th, 2020

We absolutely LOVED our stay at The Boulders! We were visiting from Seattle the week mask requirements went into effect and the surge in coronavirus cases in AZ made big news. I was a little nervous about traveling. The day before our trip Hilton emailed me about the restrictions at the hotel and the extra precautions being taken. If you download the Hilton app you are allowed to choose our own casita and use the digital key feature. The day we arrived, our digital key was activated and we didn't even have to check in at the front desk. Parked the car ourselves. There were employee-driven golf carts buzzing around the parking area offering to give us a ride and take our luggage to our casita. We decided to walk to our casita and handle our own luggage. We stayed in South Casita 359 on the 7th hole of the South Course close to Rosie's Rock. Our casita was a very short walk from the parking lot and the main lodge pool. While there was no housekeeping during our stay, I did call the front desk to ask for more toiletries be delivered to our room and that was no problem. We had dinner reservations one night at The Spotted Donkey. Masks were required until we were seated at our table. The occupancy was limited and tables were spaced comfortably apart. Our server wore a mask. Dinner was great! We bought food at the store to keep in our room and we ate offsite at restaurants in Carefree the remainder of our stay. We enjoyed afternoons at the pool at the main lodge. Pool chairs were spaced out. Drinks and food were available and the pool server wore a mask. The pool was open 24 hours, we also did some night swimming and the pool towels were always stocked even late at night! My husband and son enjoyed golfing and were happy with the service and precautions taken at the clubhouse. The paved nature trail throughout the property was perfect for a morning walk. Loved seeing all the wildlife and listening to the birds. There's also a trail that climbs up behind the main lodge and above the pool and explores the boulders making a great spot to watch sunset. Honestly we didn't want to leave The Boulders! We had a wonderful relaxing time there and appreciated the remoteness and the seclusion. We will definitely come back for another visit to The Boulders. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great visit

Jul 1st, 2020

Absolutely loved our stay at the Boulders resort! Service was top notch. Brittany was very helpful in answering so many questions I had! I had a guys name written down so I wouldn’t forget and my note deleted! We had a nice young man help us to our room and unload our heavy bags and show us around. We had 2 restaurant experiences there which we loved! Great staff thank you all so much! TRIPADVISOR.COM USER 

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