Boulders Resort & Spa, Curio Collection by Hilton

34631 N. Tom Darlington Dr | Scottsdale, AZ 85262  [SEE MAP]Scottsdale, AZ  [SEE ADDRESS]
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Courtesy of Boulders Resort & Spa, Curio Collection by Hilton

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Guest Reviews

TripAdvisor Traveler Rating 3

Getting run down, manager should do a better job

Jun 18th, 2019

Main pool area is getting beat up, missing tiles in the hot tub, the padding on the railing at the hot tub is weathered and hanging on by a thread. There is a huge hole in the toilet floor area in the mens bathroom at the main pool. Gift shop is a joke with very few options and not much better at golf shop. 1 T shirt option for men in 3 different colors and it costs 50 dollars for a t shirt. Mini fridge in the room is 3/4 full of their stuff they want to charge you for. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Beautiful, staff was disappointing

Jun 17th, 2019

It is a beautiful area, the rooms are stunning, the spa was fantastic. The front desk service, the bellhop service and Spotted Donkey service was less disappointing. I would definitely stay here again, but I do not think it is the five star they stated it is. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Boulders experience

Jun 17th, 2019

We really enjoyed the property and the friendly, helpful staff at The Boulders. There was an abundance of quail, dove and rabbits, that made the experience even better. The landscaping was beautiful, with cactus and flowering plants everywhere. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Do not go to the Spa at this Resort!

Jun 14th, 2019

Do not go to the Spa at this resort, my Breitling watch was stolen out of my locker and the spa is denying any responsibility. I have had to replace the watch and now I have to hire a lawyer to recover my money: WITHOUT PREJUDICE Dear Ms. ######, In your email of March 28th, 2019 you stated that: ”the Resort is unable to accept responsibility for the loss as there is no conclusive evidence that the alleged disappearance of the watch was through our fault”. The Spa at The Boulders Resort & Spa, Curio Collection By Hilton at Scottsdale did not provide "DUTY OF CARE" and is at fault for the theft for the following reasons: 1. After checking in at the front desk, customers proceed to check in at a second desk just before entering the locker rooms. Here customers are assigned a locker key by a staff member, in my case it was ####### ###### and ###### assigned me locker #75. Customers are required to sign a list which lists their locker number and this list is exposed on this desk for all staff members and customers to see while customers are in the spa, it is not hidden. Also staff members and possibly another guest can see what jewelry you are wearing before entering the locker room. It is a peculiar theft in the fact that somebody opened my locker, stole my Breitling watch, but not my iPhone, $5 cash or Visa card and locked my locker again. It is like they only took what they were looking for. There are 128 lockers in the locker room and having the list out front listing which lockers are in use at the moment sure make it a lot easier for a potential thief to steal possessions out of a locker. 2. I took a photo of my locker key to a locksmith, please see 4 photos attached, and he said it is very easy to copy the key from a photo. He showed me a blank for the key and said he can copy it by using the number on the backside of the key. The lockers are not secure at all and should at the minimum have a combination lock to prevent theft by key copying. 3. My wife and I came back to the spa on March 30th at 3:15 PM to have another look at the lockers and locker room. After introducing myself at the front desk and asking for a locker key at the second desk I found myself inside the locker room with locker #76 key in about 1 minute of time, without giving any identification to staff members, or staff members verifying who I was. They did not even ask me to sign in. Where is the security? 4. On the day of the theft, the Head of Security from The Boulders Hotel & Spa Security called me at 8:30 PM and asked me who was on duty at the second sign in desk at the time of the theft. That was 3.5 hours after I reported the theft to him in writing and he had not even determined a simple fact as to who was on duty at the second sign in desk at the time of the theft. What, if anything, did he do to investigate this theft? And then after that, he said:" We hire honest people, but sometimes one falls through the crack". TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Staycation

Jun 13th, 2019

We live in the area and heard this was a great hotel. It's off-season here in Phoenix so we received a great rate. The grounds are beautiful, the staff is very friendly and the food/drinks were amazing. TRIPADVISOR.COM USER