Boulevard Inn

785 Niagara Falls Boulevard | Amherst, NY 14226-2007  [SEE MAP]Amherst, NY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Worst experience

Sep 11th, 2019

I booked a room for 2 days with my friends who I was spending Labor Day holiday with. We drove from Manhattan, so it was a 7-hour-drive till we get to Amherst. When we got there at the hotel, we saw a couple complaining and arguing regarding to tjeir reservation with the woman on tje front desk (which was locked, we were attended by a small window). There was a sign saying "sorry no rooms" at the front door, but at least we had our reservation. It happened that the girl said we didn't have a reservation at all, I handed her my ID and showed the confirmation number/code, she checked the system and came back to is saying the rooms were sold out even though we had our reservation confirmed through Booking.com!!! We tried to talk to her, but she was very rude and unprofessional, mentioned she tried to call me but there was no call at all! All the other hotels in the area (in a radius of 40 miles I mean) were sold out and my friends and I had to sleep in the car. We can't accept apologies because that was beyond outrageous! Very very upset! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

This is a far cry from being a "motel"; it is a house for transients

Sep 18th, 2018

OMG To clarify I am a world traveler who likes to save money on motels as I am not there most of the time. Look for cleanliness and safety. In all honesty, travelers are the rarity here. It is obvious it is a hotel where folks wait to be re-housed by the government. The school bus stops here. Residents sit outside smoking all day. The SMELL in the room was horrific A smoking room would have smelled better...cleaner, bug spray...got worse when AC was turned on. I had to go to Target and get a room essential oil dispenser to calm the stench as I was not in a position to start looking for another placer to stay. The refrigerator leaked/defrosted onto the carpet which I suspect had black mold as I had an allergy attack after many years of none. The rubber around the refrig door was covered in black mold. The sheets had little holes in them. The bathroom door would not close as the lock had been removed so you had to use shoes to keep the door from opening /privacy. On the third day I asked if they would vacuum empty my garbage and give me some clean towels. The lady owner was nasty and said I should have asked for service!!! I left for a meeting God only knows how many hours passed before I got the towel. No extra toilet paper. There was no clock. But the smell was the worst. Our toilet overflowed not due to anything we "did"...the son came with a swifter (!!) to clean the mess after 1 hour when we told him we had to get cleaned for a meeting. Who uses a swifter for water spills? We asked for a mop to do ourselves and he said no he had to use the swifter. That night my husband asked for towels as we wanted to reshower and they said NO ..not until the am....they had used ours to clean up the water on the floor! I took it with a grain of salt when other reviewers said the place should be condemned...thinking they were picky....not at all as it turned out...they were spot on...It was just plain awful. They need to be more accountable. I had booked from booking.com and when I called they just said it did not have a high rating. Could not have cared less. Stay away from this place. And try not to be upset about the money they are probably raking in from taking on people without homes. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Over priced room.

Sep 1st, 2018

Booked for one night the door stuck and had to push it open then walked in the room and it stunk, the bathroom door would not shut, the rug was wet in some spots. I have stayed in many hotels/motels and this is one of the far worst ones that I have stayed in. If I could mark a zero I would have. I will not stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

You get what you pay for

Aug 6th, 2018

I needed an inexpensive room near a work location. This certainly was near the work location. It did have a microwave and refrigerator. The bathroom is small with a shower stall. They have a no pet policy however the inside of the bathroom door and wall had been Claude and chewed by a dog. This was obviously not a one day thing. I believe it was done over a prolonged period of time another thrilling aspect of this adventure was that the smoke detector was 4 feet from the floor attached to the wall. The room was small. I guess the good news is there's a Dairy Queen right across the street. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

DON'T!

Oct 25th, 2017

AVOID AVOID AVOID! They won't honor the quoted price. I called twice to verify and confirm my reservation. When I arrived, they mysteriously quadrupled the price! What's worse is the fact that it was midnight, a small child was tending the window, and I was left stranded in NY due to the extravagant price increase. They tried to charge my credit card quadruple the amount that wasn't agreed upon even after I cancelled my reservation with the booking agency. I had to call my bank to mark the charge as fraudulent days later. I drove to Grand Island and found a comparable motel for cheaper than my quoted price! Stay in Grand Island instead. AVOID this place at all costs. TRIPADVISOR.COM USER 

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