Bronze Tree Condominiums by Steamboat Resorts

1995 Storm Meadows Drive | Steamboat Springs, CO 80487  [SEE MAP]Steamboat Springs, CO  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Renter

Jan 15th, 2020

There was a loud noise coming from the ceiling that would reoccur each night at different times. It sounded like a roomba vacuum running around. It would last about an hour and was very loud. Management checked with units above but could not confirm source. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Condo that we rented was GREAT! Management was HORRENDOUS!

Mar 12th, 2019

The actual condo was great. The management of our stay and also of the condo we found horrendous. We called the management company before our arrival to check on what time we would be able to get into the condo on our day of arrival and were told that we could check in in the morning because the previous renter was checking out the day before. We arrived the night before in order to get moved in early the next day but when we arrived to check in at the management office we were told the condo was not ready. When we confronted the person who told us the condo would be ready early we were told that "some balls had been dropped;" This phrase characterized our stay; balls kept dropping. Once we got into the condo several lights were burned out and one lamp did not have a bulb. Additionally, the fan in the master bath wasnt working. We alerted the management company to these issues and they came to fix them the next day which was great but these things should have been attended to upon the departure of the previous guest when the room was cleaned. Also there were two sets of salt and pepper shakers but both were empty. Additionally, there was a lot of snow while we were there and the snow removal in the parking lot and sidewalks was very badly managed and paled in comparison to neighboring condos. My parents got stuck in the parking lot several times and walking down sidewalks was dangerous. The lighting in the garage is very poor and we found it unsafe. The individuals present for maintenance and cleaning seemed great. My impression was that it is a higher up issue. Perhaps not enough staff to do all of the needed work in addition to very poor management and communication from higher up.. Upon check in they touted the shuttle so we tried it out a couple of times but found it useless. Every time we called we either couldnt get through to actually order a shuttle or we were told there would be at least a 15 minute wait so we opted to walk because it was more efficient. On one instance I called to order a shuttle in advance because I was aware of this 15 minute delay and I was told that there would be a 'Storm Meadows' shuttle that we could use upon arrival at the pick up location. I asked if that shuttle could drop us off at Bronze tree and the agent on the phone said yes. They then said "if there's not a shuttle there when you arrive just call back." I responded 'then we will have to wait another 15 minutes." I was put on hold and when the agent returned they said they would sent another shuttle. However, when we arrived there was not one there. After another call and more waiting eventually one came but the system is completely lacking in efficiency and effectiveness. The last issue that we found completely unacceptable was upon check out. We had been told when checking in that we could call the day before checking out to request a late check out. I called and was told that we had to be out by 10 am because someone else was coming that same day. Check in is at 4pm. I asked if we could at least have until 11am and was told that that was not possible. I found this completely unacceptable. The people who stayed at this condo before us checked out the night before we checked in and after saying that the condo would be ready the next morning, management was unable to follow through with this promise. Now they someone checking in on the same day with a 4pm check in time and the cleaning crew ends up showing up at our door at 9:30 am to prepare the condo for the next guests. For a 4pm check-in? Ridiculous! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location for ski in and out

Feb 2nd, 2019

Stayed last year so came back. Great location to ski in and out. Loved the outdoor hot tub great views from top floor condo. Would have been nice if they had cleared snow from balcony we could have then used it. Maintenance was very responsive to couple issues we had. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Bronze Tree 605 - Needs Updating

Dec 31st, 2018

We stayed in Unit 605 - 2 bedroom, 2 bath. The pros: great view and good size condo. It is a walk-out, ski-in location... in the morning you were able to walk out the Ski Lockers, down the stairs, across the street, down another set of stairs and you were on the trail. In the afternoon, you took the trail off of Right-o-Way to the condo. The con's: the condo itself needs updating - the beds were somewhat comfortable, the shag carpeting was stained throughout and the furniture has seen better days - 20 years ago. It was Christmas week so our choices were limited. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Wonderful condo and view of the skiing area!!!

Dec 30th, 2018

Our vacation over Christmas break was wonderful at Steamboat Springs! This condo was excellent for our family!! Highly recommended! The walk to the skiing area was a trek - but well worth the effort! Just follow the directions and be ready to hike!! We enjoyed the view from our balcony alot!! And the space in our condo was wonderful - everyone could do or watch whatever they wanted on the various televisions! TRIPADVISOR.COM USER 

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