Hilton Orlando Buena Vista Palace – Disney Springs Area

1900 E. Buena Vista Drive | Lake Buena Vista, FL 32830-8432  [SEE MAP]Lake Buena Vista, FL  [SEE ADDRESS]
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at the Hilton Orlando Buena Vista Palace – Disney Springs Area

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Guest Reviews

TripAdvisor Traveler Rating 5

Incredible

Sep 16th, 2019

It was an awesome experience. The hotel and it's amenities were incredible. I would stay there with my family every time we visit the area again. The pool area, the room, Starbucks and lobby were so nice and clean. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Hilton Doesn't Disappoint

Sep 16th, 2019

A premier chain should have premier services and meet all expectations of convenience, cleanliness, professionalism and courtesy from arrival to departure. And this resort hotel did not disappoint on any detail. Check-in was convenient and quick despite a large conference and many families on site. My room was comfortable, clean and even had a view of fireworks at nearby Disney. The pool was delightfully appealing, family friendly and fun (although I did not have time to enjoy it!). The staff can make or break a visit...this staff made it more pleasant. Everyone was polite, helpful and professional. Questions were asked and answered, resolutions were found. Meals served to our large group were tasty; catering staff was especially accommodating. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Disney World vacation

Sep 15th, 2019

We stayed for 10 days and I had 3 rooms. 2 in the tower and 1cin the island. Rooms are very tired and in need of facelifts. The island building feels like an old embassy suites and the service was terrible. House keeping did not touch our room for 3 days at the beginning of our stay. We called and was finally able to get them over to take care of it. Staff in housekeeping were rude and told our guests to leave so they could clean. Not a problem except it was 10pm and there were 3 small childern. The tower rooms were serviced daily usually by noon and the housekeeping staff were friendly and warm. We had a couple of issues, no hot water and clogged drains but they were addressed quickly. The pool and lagoon were awesome. Food at pool bar was great. The shuttle's to the parks are free but not usually on time. There is no shade at the parks while waiting for shuttles but there are no benches as well. It is very hot and humid we had a party of nine and waited over an hour and half to be shuttled back to hotel. Drivers are not always friendly. The food in citrus 28 was good and open 24hours. Staff was pleasant but felt like they were always short staffed. Good assortment of hot and cold food. Priced well. Letterpress food was very good but a bit overpriced and staff made us uncomfortable because we had 2 small children with us. Felt very stuffy and uppity for a family. I am a Hilton honors and would recommend maybe a differnt hilton in the area if you are looking for the standards. This Hilton is not up to par but clean. My husband and I have been I the hospitality business for over 30 years.The staff could be more friendly. The bellstaff were some of the best we have ever dealt with!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Vacation

Sep 14th, 2019

We stayed at this hotel for a week from 31st August. We were here to sample food and check out a wedding venue nearby for next year. The hotel was lovely and clean and staff friendly. We had the tail wind of the hurricane and although it was not bad they removed all the pool loungers for two days and closed the bar! My son and his partner stayed in a Disney resort and theirs all stayed open. We were led to believe that if you didn’t use the gym, bus service etc you didn’t need to pay the resort fee this is not the case. Unfortunately we had to change rooms due to unacceptable noise from the room next door, the receptionist dealt with this very well. It is a nice hotel but the extra resort fees are a rather expensive addition to the cost of the holiday, it would be better if they’d just been included in the price on booking. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Okay rooms, great pools with floats, good restaurants

Sep 14th, 2019

Family of five stayed in suite in island building. Pros: 1. On site restaurants and coffee 2. Room close to pool 3. Shuttle transportation to Disney parks was very good. Reliable and timely 4. Bathroom had two showers 5. Easy walk to Disney springs 6. Nice patio Cons: 1. Room had absolutely no hooks anywhere in bathroom. Made it VERY difficult with children to store everything 2. Have to use bellhop for service. No luggage carts 3. Thin walls or we had a very loud man next door 4. Three super tiny trash cans that did not hold anything 5. Super economy size fridge Overall, although we liked many of the perks I would not stay at this hotel again. The room layout was just too difficult for a family. Without hooks in bathroom and such tiny space it was a challenge all week. And the trash cans being so tiny only made it worse. TRIPADVISOR.COM USER 

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