Buenaventura Grand Hotel & Great Moments

Avenida Mexico 1301 | Puerto Vallarta 48350  [SEE MAP]Puerto Vallarta  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Not what we paid for

Apr 14th, 2020

We went as a group of 8 we all but one couple paid for Deluxe Ocean View room. We ended up with rooms facing the overhead bar with no balcony. Not what we paid for. One couple ended up with a back alley facing room. Not what they paid for. These rooms are a extra $100.00 a person. When we complained they said no changes available. We booked through a travel agent but was no help. The food at the buffet was not like it usually is. To much fish. The ala carte was great thou This hotel has changed and I have been there 7 times over the years and loved it. I am usually not a complainer but this was most of the groups first time and I feel the hotel let them down. So I will not recommend this resort anymore SORRY TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Another great trip "home'.

Mar 27th, 2020

I have stayed at this resort several times and it just keeps getting better. Many improvements. I will definately be back. I travel with a scooter and have mobility issues - staff was very helpful and accomodating if needed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

15 Times Back

Mar 25th, 2020

We have been back to this resort 15 times and God willing, will be back next February for #16..over the years there have been many changes, some for the better, most definitely but the privilege club only within last 3-4 years, which is good for the hotel but not the repeat customers who don't belong to this club. The service is most definitely beyond awesome..Eduardo, Gustavo, Isidro, Fausto, Pedro always smiling, Faustino, and Omar..dining staff Herman, Angel, Francisco, and Daliya the best. This year we noticed the changes, our room was newly renovated and we did not have any complaints..was always cleaned perfectly by Elena, who was always greeting us with a smile. Our fridge was always well stocked daily. The entertainment in the lobby is appreciated and well received. Front desk personnel were always willing to assist. Very small detail, the ladies washroom near the pool bar needs more timely attention. Food and location are awesome. thru the years a number of staff have left and are sorely missed..this year more than one staff shared how the new Manager, Ceasar, is well respected and also a pleasure to work with. We agree. I have read on the other reviews the naysayers complain about the smokers, my opinion is find another resort if that's a complaint..smokers are outside not inside. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing

Mar 25th, 2020

Best location. Beach is rocky. But we dont mind. Staff is awesome. Food is fantastic. Definitely coming back. Upgraded our room. Rooms were very clean. Servers are awesome. We love the location and how close to the malecon TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

WE WILL BE BACK

Mar 23rd, 2020

The staff went out of their way to make our stay a good experience! From check-in to check-out, service could not have been better. A special thanks to Eduardo and Oscar! The grounds were well kept, pools were very clean, and food was great. We especially enjoyed watching the sunset from the sky bar. The location is excellent - a short walk to the Malecon and Romantic Zone with lots of shopping, restaurants, and beautiful beaches. TRIPADVISOR.COM USER 

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