Buenaventura Grand Hotel & Great Moments

Avenida Mexico 1301 | Puerto Vallarta, Pacific Coast 48350  [SEE MAP]Puerto Vallarta, Pacific Coast  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Overall great service

Jul 20th, 2019

It was next to impossible to get fresh hand towels and fresh wash cloths on a daily basis. This became quite frustrating after day #4 when we realized it wasn't a priority to the staff as it was to us. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect Vacation

Jul 15th, 2019

We were a group of 20, ages 18 to 55 and had a blast! I recommend this hotel highly. Close to town, perfect size for families and able to walk every where. Most of all, we felt safe from the hotel employees to the town residence, all were kind. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful Hotel

Jul 15th, 2019

This hotel is great! It is the perfect resort for relaxing but also so easy to get into the city for a day trip or two. The staff is so friendly and courteous! We loved the pools and beach access and the Sky Bar was such a fun perk. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

July 7,2019

Jul 14th, 2019

There were some wonderful aspects to this hotel/resort but we would never go back. The waiters by the pools and beach were awesome. They were very friendly and happy to bring drinks and snacks. The alcohol selection was poor unless we went to the Sky Lounge. It was beautiful up there.The concierge was also eager to help and very friendly. The food was almost terrible though. The selection was very minimal and the buffet area was unclean. Some items had no tongs so people used their hands to take food. The a la carte was tasty but the buffet was awful. We ordered room service one night to avoid the buffet and our supper never arrived. We paid for an ocean view room and were extremely disappointed to have no balcony. We requested a new room and were given one the next day. This new room had a balcony and we were much happier but still, very old and out dated. The bathroom was full of mold. The bed was very comfortable and so were the pillows. The air conditioner worked well. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Family Vacation

Jul 12th, 2019

We had amazing time. 6 families 19 guests. All had amazing time! Jose in groups department was so helpful and responsive. The hotel location was perfect on the beach. Staff was so friendly. Highly recommend. TRIPADVISOR.COM USER 

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