Hilton Santa Fe Buffalo Thunder

20 Buffalo Thunder Trl | Santa Fe, NM 87506-2790  [SEE MAP]Santa Fe, NM  [SEE ADDRESS]
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Courtesy of Hilton Santa Fe Buffalo Thunder

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at the Hilton Santa Fe Buffalo Thunder

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Guest Reviews

TripAdvisor Traveler Rating 5

Glad to spend time at the Hilton Buffalo Thunder!

Aug 15th, 2019

We came to this hotel to stay and have dinner in the restraunt. It was my birthday and I really enjoyed my special day! The staff is friendly and the rooms are comfy. We will be back!!! thank you to your amazing Hotel!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Buffalo Thunder

Aug 13th, 2019

Our room was not ready upon check in time. We waited over an hour. Thankfully our dinner in the Iguana Cafe made the wait a bit better. Our room was not vaccuumed before we checked in, that was a little disconcerting. The indoor pool and hot tub were overcrowded with children (the outdoor pool was closed due to weather). The mattress was so awful that we contemplated going home rather than spending the night. Upon checkout we were never asked how our stay was. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Overnight stay for the Opera

Aug 11th, 2019

We have stayed at this Hilton 4-5 times in the past, but it was 5+ years ago. It has really changed, but not in a good way. We had to wait 25 minutes to check in as there was a long line. The room had a view of the roof and the leather on the chair arms was worn off. The room was clean except for the shower which had mold in it. The towels were somewhat thin and the toiletries were skimpy. One lamp did not work, and there was no internet in the room even with the password that was provided. You needed a wristband to use the pool. We were told if we lost them and needed another one that it would cost us $50. They have a casino and it was only on this trip that the odor of cigarettes was pervasive in the hallways of the lobby and restaurant areas. It was very nice in the past, but now a disappointment. The check in clerk was pleasant and nice, TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Some things were great, some not so much.

Aug 11th, 2019

We were looking forward to a relaxing couple of days playing golf and visiting the spa. These activities were wonderful and the staff at Towa Golf and the spa were exceptional. Those were the highlights of the visit! Unfortunately the checkin/out process to the hotel was tedious and understaffed for the volume of people. The room we were given had the chair/sofa removed to be replaced but none were available. We ended up sitting on the bed for our stay. We did request maintenance multiple times to replace a dead battery in the closet safe but when we left it had still not been done. And finally the internet worked poorly or not at all for the entire stay. So to end 5 stars for the spa and golf, while the hotel gets 1 1/2 stars. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not all it is cracked up to be!

Aug 11th, 2019

We arrived at 4:00pm (check in time) and our room was not ready! We waited two hours to get a key only to find a room with worn out furniture, dirty walls, and tile falling off the corners of the wall. Not at all what I expected for such a high price for a hotel room. TRIPADVISOR.COM USER 

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