Hilton Santa Fe Buffalo Thunder

20 Buffalo Thunder Trl | Santa Fe, NM 87506-2790  [SEE MAP]Santa Fe, NM  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Bad Times at Buffalo Thunder

Jun 12th, 2019

Underwhelming to say the least. We had reservations to stay for 3 nights, but when we were driving from Albuquerque (flew into the airport) we got a phone call saying there were no hotel rooms left. The manager then said we could drive back to Alburquerque (about a 45 min drive) and get a room there. We asked if anything could be done and it was agreed that we could stay in a room with no heat and a loud humming noise. It was nice b/c the manager said it would be comped due to the trouble. We were very happy with them at that point. HOWEVER, it has been 3 weeks of waiting, hours on the phone and on hold, and I still do not have the refund! I also thought they should comp the entire stay since it was a disaster but, they did not. Also, don't get the balcony room- it overlooks a parking lot and freeway. Also, the casino is very lame. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Beautiful Stay

Jun 11th, 2019

This is a beautiful property with very helpful, polite and pleasant people serving you. I loved the Native American artwork and artifacts throughout. The outside firestands made for very pleasant evenings in an awe-inspiring land. Close to Rancho de Chimayo, which made for a beautiful drive and excellent food! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Hotel & Restaurant

Jun 10th, 2019

Hotel Furniture in terrible shape. Needs to be thrown out. Terrible mattresses, chairs falling apart. Restaurant food extremely poor quality, straight out of frozen food package. Deli, extremely dirty, extremely poor quality food, staff dirty and unable to work efficiently. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Although a bit worn, enjoyed the hotel

Jun 9th, 2019

This hotel is about an easy 15 minute drive from downtown Santa Fe. It is a large property with a casino which we didn’t realize when we booked. However by and large it didn’t interfere with our stay. Our suite was on the opposite of the building-the spa side- and the spacious lobby is away from the casino. Our 4th floor suite was great, roomy with comfortable furniture albeit a tad worn and a huge balcony running the entire length of the suite. There are two restaurants, a Starbucks and a small store. All very convenient. There is also an incredibly large and high quality Native American art throughout the building. There is a big pool, whirlpool and extensive out door seating some with fire pits. It was great to come back there after a day of sightseeing. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Dirty room with high price

Jun 4th, 2019

I am HHonor for several years. It was my worst experience at Hilton. They are charging 15 bucks per night extra for balcony and then provide the disgusting balcony that you can not even look at it. When you check the photos, you will notice the dirtiness of the balcony. Although, Hotels in downtown are a bit pricy, they are providing cleaner space to you to enjoy your stay. I have made a mistake and went to Hilton Santa Fe buffalo! Worst mistake! Beside wasting my precious vacation time at Hilton, we wasted our money. Hilton manager contacted us and surprisingly he said, we ensure to improve the guest experience rather than satisfying the current customers. We look at the restaurant in Yelp as well, their rating was terrible. Hilton has no control on their restaurants as well as their rooms. TRIPADVISOR.COM USER