Burbank Inn and Suites

180 W Alameda Ave | Burbank, CA 91502-2208  [SEE MAP]Burbank, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

A little dissapointed

Sep 5th, 2018

Room was clean, staff was nice, accommodated us when we discovered there was not a microwave in the room. Would like to see microwaves in rooms. No breakfast is served. Free parking. Room price was a little high compared to surrounding motels with more accommodations. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great stay!

Apr 5th, 2018

Stayed here for 4 nights and it was fantastic! The bathroom was big and the cleanest bathroom i have seen during a trip around the states! Bed was comfy and room once again was cleaned to a very high standard. Close to a laundromat and dennys! Would definately stay again and have recommended this place to friends and family. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

What a nightmare....

Dec 21st, 2017

I live in the area and have family coming into town for the Holidays, since this place is near I decided to walk over and ask for some prices. Upon arriving the first thing I notice is the empty parking lot... Not a single car. The front desk office door was locked, no one in sight. After about two minutes of waiting, a lady came to the door in her socks and no shoes... to let me in. Not only was the woman not wearing shoes, she was wearing what looked like PJs. When I asked if they were open, I got a confused looked. I mentioned the door being locked at 10am seemed a little odd, and inquired about crime as most businesses do not keep their doors locked in the middle of the day. As someone who has worked in numerous hotels, I can promise you none of this is selling point to a potential customer. When I asked about pricing and availability I got a blank stare. It took a few minutes to get an answer on pricing, which was only nightly. Staying more than a night meant she had to call her manager who may or may not answer and may not even return the call until tomorrow???.I then asked to tour a room so I could get a better idea of the amenities offered. Big mistake. Once in a room with two beds, I was told I ask too many questions. Clearly asking what cable package the room has is not okay. I asked if it was possible to see a room with just one king bed, and after an eye roll my request was granted. This room was much nicer than the first, but I was banned from taking a picture to show my mom. Okay, fine. The entire conversation with this woman in her Pjs seemed like a big inconvenience. I was told multiple times that I ask too many questions. However is it not the desk clerks job to answer questions about the hotel they are running? I am still unclear on the pricing, what nights they have open, if a breakfast is included, etc. After touring, we returned to the office because I asked for some quotes that I never recieved. When I pulled my phone out to call my mom, the screaming started. "You can't take pictures, get out, I will not rent to you, I will call the police." She then ran off to the back and slammed a door. THIS HOTEL IS A SCAM AND POORLY RUN. Do yourself a favor and never even bother with this place. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Clean rooms and friendly staff

Oct 24th, 2017

This hotel is clean and maintained well. Very friendly staff that actually cares about customers. We stopped at late night and had a special request for the person running at the desk. he was very kind and professional. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Clean, quiet, comfortable and great customer service

Jun 7th, 2017

After arriving at home, I discovered that I had left my hanging bag in the closet at the hotel. I called the manager at the hotel who quickly located the bag and promptly shipped it to my house. Thanks again. TRIPADVISOR.COM USER 

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