Real Inn Guadalajara Expo

Avenida Mariano Otero 1326 Col. Jardines de San Ignacio | Zapopan, Mexico City & Central Mexico 45510  [SEE MAP]Zapopan, Mexico City & Central Mexico  [SEE ADDRESS]
Credit

Courtesy of Real Inn Guadalajara Expo

Find the Best Price

at the Real Inn Guadalajara Expo

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Guest Reviews

TripAdvisor Traveler Rating 1

Incompetent staff

Sep 10th, 2018

I am about to lose my refund from my employer because they cannot edit my invoice to show my employer's name. I am trying since more than 2 weeks and they are not able to send me an email back. What a waste of time and money. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Terrible stay, rude and incompetent staff

Aug 20th, 2018

(Real Inn Guadalajara Expo) I stayed one night at this hotel in the month of July and what a terrible experience it turned out to be. Let's start with day one, arrived at the hotel and after resting, I called downstairs for a cab to go get dinner. To my surprise they don't call cabs, they have what the call "executives taxis", which is a fancy name for their own vehicles and staff, that charge twice to three times what a regular cab charges. No problem I understand. We had dinner at nearby restaurant maybe 1.5 km from the hotel, far enough not to walk since we had a toddler with us. After dinner, we come out of the restaurant to flag a cab, two minutes, to my surprise the same driver who dropped us, comes up to the restaurant entrances and waves us to the car. in we go, then he asks, "Juan Carlos?" I said, "No, my name is Jose, we're going back to the hotel", guy responds, "get out of the car! im here to get somebody else" I tried to tell him that we're only a mile from the hotel and need to get back, he tells us to call somebody else in the worst manner possible. Day two, early morning about 5:30 am I called downstairs and tell the lady, I have a flight to catch an need a cab in 15 min, I need somebody to come up and help us get three large pieces of luggage down to the lobby, reminder we have handbags, a stroller and a toddler to keep up with. Response was, "we don't have help right now, you'll have to do it yourself". I then, in multiple trips, got my family and bags down around those 15-20 min, and... no cab or car in sight. Very upset at that point I asked the front lady for the cab I requested and response is, "it's almost here" another 20 minutes go by, I'm now about 35-40 minutes after my original phone call, and a tiny hatchback car (tiniest car I've ever seen, ford fie arrives to the front, immediately the driver and myself share our opinion, there's no way I'm fitting three people, luggage, stroller, and extras in that tiny car. Driver then bails out of hotel no explanation. I go back to front desk, lady says, I'm getting someone else, I then, very upset, told her to just call a regular cab, since their so called executive taxis are nothing but tiny cars from hotel staff as we saw. She says ok, another 5 minutes go by, my desperation grows, I come out to the street and start looking to flag a cab to pull in to the hotel, nothing, I go back in, the front lady says, "If you're going to flag a taxi, then I won't call you a cab, because then they arrive and want to charge for their trip here..." that's when my head almost exploded when I realized she had not yet called a cab. I then said, "call a cab, I want to see you call a cab" and stood in front of her until she did. A city cab was there in 5 minutes. And that is how you need an hour to get this hotel to get you a cab and makes you miss an international flight.(my stay was July 21-22, 2018 if you want to look it up) Imagino que tienen alguien que habla Ingles y puede traducir y comunicarle al resto del staff que mal servicion le ofrecieron a mi familia en mi estadia. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent!

Feb 8th, 2018

It is a very good option if you come to an expo; the hotel is across the street; beautiful rooms, good pillows, room service food is good, breakfast included; WiFi, desktop in the room, room safe, hotel amenities, Very happy with my choice! Renewed rooms. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Yes and no!

Oct 16th, 2017

Yes to friendly staff and clean rooms. No to rooms keys not working and having to get them reprogrammed everyday! Restaurant is pricy. Breakfast was good but not enough international food options for a tourist hotel. Location is excellent and convenient for the Expo centre. It is also close enough to the airport, tourist attractions and shopping areas. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst hotel Experience

Sep 21st, 2017

I checked in on September 13th 2017 into a room 1626 that had stains on the carpet, the lamp in the bathroom was broken, the safe didn't work and had a bad smell. Because of all this we were change to room 1316 and the room in appearance was better but the bathroom has mold around the shower glass door, stains on the carper and during our stay they never vacuum the room (we left something to prove our point and they were there after they came and clean the unit). On our second night we asked for new towels and the house keeper said they were out of them, by the way towels are visible damage. Hotel itself has only one working elevator it takes for ever to go to other floors, their key system failed 4 times during our one week stay, their parking kiosk to pay your fees is not working either and their front desk is not properly train to address these issues. They did not make me feel welcome, they don't make any attempt to make things better nor to apologize. I have been in other hotels from this company (Tijuana and Mexico City) and this is the worst hotel experience I have had. TRIPADVISOR.COM USER