Campus Inn & Suites Eugene Downtown

390 E Broadway | Eugene, OR 97401-2731  [SEE MAP]Eugene, OR  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Staff forced their way into my room, manager laughs at me

Dec 5th, 2019

I booked a room over a month in advance but they had no record of my reservation but the front desk lady said it was no problem she would just make me a reservation right then and there. Got to my room about 3:30AM, changed into a night shirt, and fell asleep a couple hours later. Around 11AM a female staff member uses her keycard to open my door and then used a pair of plyers to start ripping the chain out from the wall. I started screaming at her to stop, what is she doing, stop!! She had this shocked smile on her face and said I was in the room illegally and had to vacate. I grabbed the paperwork the front desk lady had given me and started waving it frantically telling her to stop, I have the paperwork, STOP! Her shoulders dropped and she said, "Oh. Then you'll have to talk to the front desk," who had already run and accepted my card. The manager eventually comes up to my room, laughs and says it's all a misunderstanding. Turns out female staff had never talked to management about anything and took it upon herself to force her way into my room. I have PTSD and months later I still can't sleep through the night or sleep in a hotel at all. This place should not only be ashamed of themselves, but also not be in business. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean, quiet and friendly

Nov 9th, 2019

Shiela greeted me promptly at the front desk and chose a quiet room for me. There, however, a couple of problems with the given room, object left in room during cleaning and excessive noise from a fan of some kind. (location unknown) Shiela quickly changed my room, offered to help me move, and got me taken care of. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great deal

Oct 30th, 2019

I can’t remember the last time I paid so little for a room. I was traveling alone this time and just needed something convenient to I5. My room had a queen bed, but it was pushed up against a wall. For me it was OK, but if we had been a couple my wife would not have been happy. It was clean, the bed comfy and it’s close to quite a few eating choices. Breakfast was the normal uninspiring continental stuff, but there was fruit available. I would definitely stay again . TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Surpassed My Expectations - Pleasing

Jul 24th, 2019

We stayed for 2 wknd nights for Oregon Fair. Upon arriving and checking in the man behind counter was friendly and made us feel welcomed. The room is typical american hotel. The look and the furniture. Average appearance. But what elevated this establishment is the hospitality and the service. We didn't want our room freshened up each day so we hung the "Don't Disturb" sign but when seeing the cleaning staff they were always smiling, greeting us and indulging in short conversation. The name Campus had me a little apprehensive. Thinking it's going to be shoddy, run-down, but after reading many promising reviews it convinced me to give this place a shot. I am glad we did. We will most likely use this place again when back in town. What made this enticing as well is the close proximity to downtown. We were walking distance to many eateries, bars and the downtown bus station. That was a bonus. Parking is adequate. We didn't have any problems. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Not a Five Star hotel, but it's clean, comfortable, well located, with helpful staff. An Excellent value.

Jul 21st, 2019

I attended a conference at University of Oregon during February 2019 and stayed at the Campus Inn & Suites. I was booking for myself and some students, and we had an excellent experience. The rooms are not as fancy as some of the more expensive hotels, but they were clean and comfortable. I had no trouble sleeping, either. This place isn't as close to the University as some more expensive hotels, but it's within walking distance and is right at the edge of downtown. There is a Whole Foods across the street, and we appreciated that convenience. The people in the office were always friendly, professional, and helpful. When making arrangements for my students and me, the office was easy to work with as I coordinated making payments through our school's business office. Check in was easy as well. You may not be staying in the grandest style, but I wouldn't hesitate to book rooms here again regardless of the reason for visiting Eugene. Good service with clean, comfortable rooms and a good location make this a hidden gem in downtown Eugene. TRIPADVISOR.COM USER 

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