Candeo Hotels - The Hakata Terrace

2-4-14 Haruyoshi Chuo-ku | Fukuoka, Fukuoka-ken  [SEE MAP]Fukuoka, Fukuoka-ken  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Boutique stylish hotel with river view

Nov 24th, 2018

Excellent location, walking distance to railway station and directly across from Canal City, with 250 shops/restaurants. Stylishly appointed hotel; we booked a riverside king size bed room which had large windows and included a small table and 2 chairs, cupboard and safe located in the foyer and good sized bathroom. Free tea and coffee and generous supply of toiletries including bath salts (which you picked up from reception). Breakfast included in the price was a delicious bento box, which you could pick up from reception from 7am. Although no restaurant on site, room service was available from the bar adjacent downstairs (which made great cocktails); there was also a wine bar adjacent downstairs, lovely to sit and watch the changing colours of the river. Our floor included an outside terrace. Staff were lovely; we had forwarded our luggage and it was waiting for us in our room; they also assisted in forwarding our luggage to the next destination - price for this service was excellent. We stayed 4 days and loved coming back to this hotel after a day exploring. Being well constructed, it was quiet, ensuring a restful stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Good location with a view

Jul 27th, 2018

Candeo Hotel is located right along the river so you get a great view of it in your room. It was also the most spacious room of our Japan trip. The staff was very nice- we needed a way to get to the ferry dock in the morning and they were kind enough to reserve a cab for us with a discounted price. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

A view but no food

Feb 19th, 2018

A river view and a reasonable size room were the pluses. However we arrived at 745pm, exhausted after a flight from Tokyo. Desperate for some good Japanese food, I asked the receptionist if she could ring up an eel restaurant I had read about. Unfortunately she found out that the eel had sold out. So I asked for a few other suggestions. What kind of restaurant I was asked - I mentioned yakitori, izayaka, tempura - in fact I would have been happy with any recommendation. However, after 2 phone calls, the receptionist could not come up with anything, except walk out the door and see if we could find something open nearby ! Not good enough I'm afraid. We went back to our room somewhat despondent. Then I saw a Hyatt hotel across the other side of the river, and a short taxi ride later, we dined at the Hyatt. The food was superb. I think the Hakata Terrace hotel needs to comply a list of recommended restaurants in the vicinity. Not too much to ask. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great location and easy access

Aug 25th, 2017

Great location is #1 thing with this hotel. Canal City was actually right outside our room window across the canal. You can see the yatai stands that setup for tourist trade across the canal too. Front desk staff very helpful in recommending restaurants that are great, and can use the maps to direct you there easily. Rooms are enormous for a Japan hotel, and had plenty of space to spread out, more of a suite than just a room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Good value for money

Jun 22nd, 2017

Like everything Japanese and made for tourists, they were very clean, and their service was really good - I forgot to keep a shawl I had used under my blankets, and they sent it to my next room, nicely packed. When I got back home, I realised they'd also found some underwear I thought I'd lost, and packed that away too. Kudos to them for not just tossing it away! They're supposed to a budget luxury hotel (or something?). I had made two different bookings due to changing travel plans, so I got to experience two rooms. The first was a Queen sized bed, which was decent and faced the Canal City. The second didn't have much of a view but had a double AND a single bed, joined together to have a huge bed. My partner and I had so much fun rolling around, and the quality of sleep and pillows were the best -- the owners really know how to prioritise product quality! We WILL be back if we come back to Fukuoka! Two tiny glitches: We had shipped our luggage in from a different state, and I was simply attempting to explain that my luggage would be arriving... and the poor receptionist was so busy trying to use Google Translate that she didn't see my black luggage hiding in the darkness behind her (the Recep area is dark), and encroaching on her space. She was so embarrassed when she found out. Also, for people using Yamato to ship their luggage to Haneda: when I engaged the receptionist's help to ship my luggage to Haneda airport, they told me that I should look for JAL, and the delivery slip said "JAL".... but my luggage was not there. Instead, it was safely at some baggage place 10m away from the JAL pop-up counter, facing the Cathay Pacific checkin counters. Finally, I found out on the last day that some staff speak Chinese very fluently. If you don't speak Japanese.... you can try Chinese, because their English is not very good. Otherwise, the service was impeccable. Remember to keep calm if you're not getting the answers you want in English, because they've probably already done more than you've expected. :) TRIPADVISOR.COM USER 

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