Candlewood Suites Austin Arboretum-Northwest

9701 Stonelake Blvd | Austin, TX 78759-6534  [SEE MAP]Austin, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Following the Aggie Women's Tennis team

Jun 4th, 2019

I stayed here instead of driving back home after A&M beat Rice to play the next day. Lovely room, comfortable stay. I remember the desk clerk was very nice and served me well, so much so, that for the first time in my life I tipped a desk clerk. She was helpful. My stay there was a good one and in a good location. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Simple Hotel, Potentially Good For Longer Stays

Mar 16th, 2019

I had never stayed at a Candlewood Suites location before, but I stayed here for one night with my wife and I while we were in town visiting friends. This is a pretty simple place, but it does have a built in kitchenette and a decent sized bathroom, so it might be a good choice for an extended stay in the area. The rooms were clean, and I had no issues. The bed was comfortable and we had a good night's sleep. I don't know if there is a gym associated with this place, as I was only here for one night. We chose this place based on our overall proximity to our friends, who are also in the northern part of Austin, near to here. Overall, if you were looking for a simple place in Austin and wanted to stay with an IHG property, this isn't a bad choice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Run the other way

Jan 10th, 2019

Live roaches in the bathroom and in the kitchen, running across the counters. Last straw - roach running across my pillow. Now I know it is Texas, you're going to see the occasional insect but this was revolting. Poor standards for cleanliness, caked-on grime on all the light switches and fingerprints all over the doors. Rooms are worn but ok, old appliances and basic furnishings as this is IHG's "budget" hotel but honestly, it felt like a youth hostel or a college dorm, very institutional. Front desk person was apologetic enough when I went to check out two days early, promised the manager would get in touch but he never did. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nita

Dec 19th, 2018

The staff is extremely friendly, caring and helpful. The staff was always concerned that I wasn't disturbed during the day as I slept days and worked nights, Hannah was always helpful and very pleasant. She's an asset to the organization. I've stayed in many Candlewoods and this one has been the best by far. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Love this place!

Dec 14th, 2018

The location is amazing, very quiet and peaceful. The staff was always helpful and always present and always went above and beyond! Destiny was super nice when she checked me in, we had arrived super late but she had a huge smile on her face. The next day, Hannah offered to help me move all my groceries up to my room when she noticed I was having a hard time pushing the luggage cart. My favorite thing about traveling to hotels is having people interact with you honestly and openly. It's the staff who make my stay good or bad, and my stay was great! TRIPADVISOR.COM USER 

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