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at the Candlewood Suites Bluffton-Hilton Head
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Beware. The roaches come out at night.
Oct 28th, 2020
My 6 y/o and I checked in around 10pm to a 1st floor room. The staff was friendly and the room was very clean. The temp was set to 60, so I bumped it up to 72. At 12am we were turn off lights to head to bed. The tv was still on. My daughter asked what was crawling on the wall. It was a adult house roach. I turned the lights on and saw another one crawling on kitchen floor. I killed both and called front desk. They admitted to having a roach problem and stated some guests move to a different room & it usually solves the problem. They offered me a room on 4th floor but it felt like 80 degrees when air was blowing and set to 60. It was clean thou. I ended up checking out and leaving the hotel after midnight & going to a family member's house. I did get a refund. TRIPADVISOR.COM USER
The friendliest staff we encountered in the South.
Sep 20th, 2020
We spent 7 days at 6 different Candlewood properties in the South over the past week. From front desk to housekeeping this place was absolutely wonderful. Happy, humorous, friendly folks willing to share with a weary traveler. We landed there on national housekeeping day and even got free cupcakes. The only thing im deducting points for is the age/condition of the bathrooms(maintenance not housekeeping). It was a sad trend across all but the Nashville property. Signed your friends from Invisible suite 731(ok 431) but it was funny when I said 731. The response was seriously priceless, The restaurant about 20 yards down the street was wonderful as well. TRIPADVISOR.COM USER
Sep 7th, 2020
This hotel was clean as a clean can get! Only regret is not finding this place earlier on our trip. We wasted two days at a horrible hotel before finding this one. Professional staff, clean rooms, and close to shopping and Hilton Head. Short distance to I-95. TRIPADVISOR.COM USER
May 31st, 2020
The staff at Candlewood was great. Very nice and approachable, all around great experience! Will definitely be back soon! Pros: I just saved a bunch of money on my car insurance by switching to geico. Cons: I don’t have a car. TRIPADVISOR.COM USER
Afraid to ride in the elevator - & smell issue
Apr 15th, 2020
My wife was stuck in the elevator on arrival for 15 min, rang the emergency line but stated call could not go through, rang the emergency bell, nothing, was finally able to get back up to 3rd floor but so scared to open, then used stairs to immediately let staff know, just because the clerk could call for elevator did not believe, next morning we both were stuck, & now saw why she was so scared, we were banging on the elevator & just so happen maintenance man heard & called elevator to 1st floor, only way we got out, he said he was told that morning again this happened to other guests, damn them for allowing this to happen and not responding, then in that back area, halls, upstairs the stench was so strong for bug spray that knew must be an issue, but someone should have done something for us, never again TRIPADVISOR.COM USER
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